ASSIGNMENT DUE DATE
Assignment 06 21 May 2024
QUESTION 1
Read the case study below and then answer the following questions:
Cosmetic is a wholesale distributor of beauty products based in Kyalami, Johannesburg. The
company bought out a number of small companies in the nail and beauty industry a few years
ago and established a large distributing business, Star Nails, which became a well-known
distributor.
Star Nails was known for its service and fast deliveries. Deliveries in Pretoria would take
place within two days after an order had been placed. In June 2015, customers in Pretoria
suddenly found that deliveries were only made up to one week after an order had been placed.
On enquiry, they were told that there was a new administrative manager, Mr Kunene.
Changes due to technology began to affect the competencies of the administrative manager;
and Mr Kunene struggled to work with the intranet of the company. This created
communication problems, which affected the operations of the delivery section. The new
administrative manager stated that “complaints at Star Nails are welcome and without them
the company cannot improve”.
1.1 Based on the case scenario above, describe any four information needs of external role
players.
Customers:
Order and Delivery Status: Customers need timely and accurate information regarding their
orders, including confirmation of order receipt, expected delivery dates, and any delays.
Product Availability: Information on the availability of beauty products, including new arrivals,
out-of-stock items, and restocking dates.
Customer Support: Access to information on how to lodge complaints or provide feedback,
as highlighted by Mr. Kunene's openness to receiving complaints to improve services.
Suppliers:
Inventory Levels and Demand Forecasts: Suppliers need information on Star Nails' inventory
levels and future demand forecasts to ensure timely replenishment of stock and avoid
overproduction or stockouts.
Payment and Contract Terms: Information on payment schedules, outstanding invoices, and
any changes in contract terms or conditions.
Banks:
Assignment 06 21 May 2024
QUESTION 1
Read the case study below and then answer the following questions:
Cosmetic is a wholesale distributor of beauty products based in Kyalami, Johannesburg. The
company bought out a number of small companies in the nail and beauty industry a few years
ago and established a large distributing business, Star Nails, which became a well-known
distributor.
Star Nails was known for its service and fast deliveries. Deliveries in Pretoria would take
place within two days after an order had been placed. In June 2015, customers in Pretoria
suddenly found that deliveries were only made up to one week after an order had been placed.
On enquiry, they were told that there was a new administrative manager, Mr Kunene.
Changes due to technology began to affect the competencies of the administrative manager;
and Mr Kunene struggled to work with the intranet of the company. This created
communication problems, which affected the operations of the delivery section. The new
administrative manager stated that “complaints at Star Nails are welcome and without them
the company cannot improve”.
1.1 Based on the case scenario above, describe any four information needs of external role
players.
Customers:
Order and Delivery Status: Customers need timely and accurate information regarding their
orders, including confirmation of order receipt, expected delivery dates, and any delays.
Product Availability: Information on the availability of beauty products, including new arrivals,
out-of-stock items, and restocking dates.
Customer Support: Access to information on how to lodge complaints or provide feedback,
as highlighted by Mr. Kunene's openness to receiving complaints to improve services.
Suppliers:
Inventory Levels and Demand Forecasts: Suppliers need information on Star Nails' inventory
levels and future demand forecasts to ensure timely replenishment of stock and avoid
overproduction or stockouts.
Payment and Contract Terms: Information on payment schedules, outstanding invoices, and
any changes in contract terms or conditions.
Banks:
