Practice Questions and Answers for Quality MSSC

Quality A product meets/exceeds the expectations and the needs of the customer Quality Planning Designing a process that is capable of meeting quality standards Inspection An assessment activity that compares a specific product quality with a standard value; taking a measurement and comparing it to a standard Quality Audit An independent review that compares some aspect of quality performance with the standard of that performance Nonconforming Product A product that does not meet specifications Quality Management System A plan that focuses the efforts of an organization on the quality of the products and meeting customer needs ISO 9000 A family of international standards that apply to the design and implementation of quality systems Total Quality Management (TQM) A system built around an effort to improve quality involve everyone in the organization and ensure customer satisfation Six Sigma A set of quality management tools that uses statistical data approach to reduce defects and improve and maintain quality Quality Assessment A company-wide review of the status of quality Statistical Process Control (SPC) An evaluation of process data, using statistical methods, to determine whether a process is in control Histogram A graph that shows the frequency distribution of data- that is how many, how often, measured values fall within a certain range Run Chart A chart that tracks a measured value over time Benchmarking The process of identifying, sharing, and using the performance of industry leaders