Quality Management Exam Questions With 100% Correct Answers

Quality Management Exam Questions With 100% Correct Answers A project manager working on a phone development project has met with the project team to determine the grade and quality of the product. The phone needs just basic functionality to be sold in emerging markets. What should the quality and grade be for the project? A) High-quality, high grade B) High-quality, low grade C) Low-quality, high grade D) Low-quality, low grade - answerB) High-quality, low grade All project deliverables should be high quality but not necessarily high grade. A low-grade product will have less functionality than a high-grade product. This question asks about a low-functionality product. Which of the following statements about quality management is false? A) Customer satisfaction is a test of quality B) It is cheaper to let customers find defects C) Prevention leads to fewer inspections. D) Management is responsible for the quality - answerB) It is cheaper to let customers find defects It is always more expensive to let the customers find defects. This can lead to warranty issues, recalls, or loss of reputation. All of the other choices are true. While working on a product redesign project, the project manager met with the company's senior management to inform them that they must provide adequate resources to ensure the product's quality. Which of the following statements is true about management's responsibility regarding quality? A) Management is not responsible for the quality of a project. B) Management is only responsible for quality in operations. C) Management is responsible for quality throughout the organization. D) Only the project team is responsible for the quality of a project. - answerC) Management is responsible for quality throughout the organization. Management is responsible for quality throughout the organization in operations and project management. The company has informed all company employees that they must pay careful attention to the work that they are doing to ensure the company delivers a quality product. What quality management theory best illustrates this scenario? A) Continuous improvement B) Just in time C) ISO 9000 D) Total quality management - answerD) Total quality management Total quality management (TQM) is when everyone in the company is responsible for quality in the underlying process of making a product. While developing a smart phone, the project team has decided to look at other smart phones in the market to see how fast they start. The team members know that to be competitive, they will need to meet the startup times of the smart phones currently on the market. What tool would best help the project team in this scenario? A) Brainstorming B) Interviewing C) Benchmarking