NAB CORE RCAL-LEADERSHIP with 100% correct answers

5 leadership attributes Focused visionary, caring leadership, communication, strategic management, and supporting change boards of directors Develops mission and vision, policies and procedures, and/or bylaws Leadership is... Interactive, influencing others, in groups, directing towards goals Authoritarian/Autocratic Tell people what to do with no input Democratic Participative but maintains final decision by administrator. Win-win Laissez-faire Allows employees to make decisions while the leader is still responsible Leaders vs. Managers Managers get things done with other people while leaders inspire others to move the facility forward Managers vs Leaders Managers are day to day and people follow managers because they have to. Leaders are not always in the day to day and people follow them because they respect them Management Planning, decision making, organizing, staffing, directing and controlling Mission Statement a statement of the organization's purpose - what it wants to accomplish in the larger environment Goals things you want to accomplish Objectives What is to be done, who will do it and when it should be complete. Organizational charts Line drawings of reporting relationships. decision making Choosing among two or more alternatives. 3 steps to decision making Agenda building, searching for alternatives, evaluation problem solving Describe and clarify problem, analyze cause, identify solutions, assessing alternatives, choosing one, implementing it, and evaluating Controlling Making sure work is done and consistent with the plan. Directing Influences and motivates people to perform team building People come together and direct energy toward problem solving. Consensus Building Involves everyone playing a role in the decision. Open to compromise. Pros and cons. Act promptly. Quality Improvement To achieve Quality and safety TQM (Total Quality Management) A philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction. PDCA Plan, Do, Check, Act Fishbone diagram Evaluates the inputs Ethics Belief or attitude that make up moral values. ACHCA Code of Ethics See Code of Ethics autonomy independence hierarchy of needs Maslow's pyramid of human needs, beginning at the base with physiological needs that must first be satisfied before higher-level safety needs and then psychological needs become active (love/esteem/self-actualization) Managing Risk Minimize the possibility of a loss by anticipating problems and being proactive Mission Statement Reason for existing. Brief. Not day-to-day. Ombusdman Advocate and liaison Partnership Personally liable QA Planned and systematic pattern of all actions necessary to ensure services conform to establish requirements or standards. QI Improving processes and systems Quality Management QA AND QI. Broad term to describe program of evaluating the quality of care and methods/techniques Rules Specific commands with no discretion. Strategic Planning Re-evaluate it's mission, identify long term and short term goals, select strategies, and policies for achieving goals Stategies Plan of action and deployment of resources team building Planned effort to improve communications and working relationships