Apple Device Support Exam Questions and Answers 100% Pass

Apple Device Support Exam Questions and Answers 100% Pass How much storage does iCloud offer? - Answer- Normal iCloud offers 5GB. iCloud + can give you 50GB, 200GB or 2TB. With an Apple One Premier plan, you can get up to 4TB. iCloud always encrypts your backups. True or False? - Answer- True After you perform backup with iCloud, automatic iCloud backups are turned on. True or false? - Answer- True What is needed to perform an iCloud backup? - Answer- Connected to Wi-Fi, fully charged or at least connected to power. Sufficient storage for the backup Material distributed to a user's Managed Apple ID via an MDM solution can be shared via Family Sharing. True or False? - Answer- False Can a user with iOS 14 have both a personal Apple ID and Managed Apple ID on the same device? - Answer- No, starting with iOS users can have both IDs on the same device and enroll in MDM with a user enrollment as opposed to a device enrollment. What is the difference between a "device enrollment" and a "user enrollment"? - Answer- Prior to iOS 15 Apple only supported device enrollments via MDM. A device enrollment allows the admin to control the entire device. User enrollment provides an encrypted separation between work and personal accounts. Admins can only control certain aspects of the device. How can you review iCloud settings? - Answer- Settings[your name]iCloud List MDM features that supersede iCloud features. - Answer- FileVaultRecovery Key Escrow supersedes iCloud account recovery. MDM can disable FindMy/Activation Lock and use the MDM to locate and lock/erase a lost device. Managed apps can be disabled from backing up to iCloud, and MDM shared apps cannot be shared with Family Sharing. What are the two most common reasons for iCloud backup issues? - Answer- Insufficient storage and an incomplete backup. What happens if you restore your phone from an incomplete backup? - Answer- Some of your data may be lost. Ensure phone has sufficient battery or is connected to power prior to initiating backup, as well as Wi-Fi connection. How can you buy more iCloud storage? - Answer- Settings[your name]iCloudManage Storage. Tap buy more storage. How can data mode be used to let a device continue backup even without Wi-Fi? - Answer- On an iPhone with 5G, you can set Data mode to "Allow more Data" so that an iCloud backup can continue with 5G instead of Wi-Fi. How can you manage the size of a backup? - Answer- Settings[your name]iPhone and check last backup size. You can control what apps will be backed up to lessen the size of the backup. Settings[your name]iCloud and then toggle apps. How can you verify the success of an iCloud backup? - Answer- Settings[your name]iCloudiCloud backup and check the date of the last backup Explain the benefits of two factor authentication. - Answer- Ensures only you can access your account, even if someone else has your password. Sends a verification code to your trusted device when someone tries to login. How can you turn on two-factor authentication? - Answer- Settings[your name]Password and Security. Tap Turn On Two-factor authentication. Enter the number where you want to receive verification codes and tap next. How can you reset your device's password? - Answer- If you currently have access to the device, you can reset the password with Settings[your name]Password and SecurityChange password. You can also create a recovery key. What is a Recovery Key? - Answer- A randomly generated 28-character key that you store in a safe location. It allows you to gain access to your Apple ID should you forget your password and not have access to your trusted devices. What is needed to create and use a recovery key? - Answer- Add a trusted phone number to your Apple ID. Settings[your name]Password and SecurityAccount RecoveryRecovery KeyTurn on Recovery Key. With an Apple ID signed into a different Apple ID than yours: Apple Support AppPasswords and SecurityReset Apple ID password. Enter the trusted phone number, enter the verification code sent to the trusted device, and enter the recovery key that is generated o