CTA Exam Test Prep Glossary.docx

AAA - correct answer American Automobile Association 24-Hour Clock - correct answer A timekeeping method that eliminates a.m. / p.m. usage, opting for a different number for each hour of the day ACC - correct answer Accredited Cruise Counselor, training program and designation offered by cruise lines International association accountable document - correct answer A standardized numbered form issued by ARC that the travel agency must account for. Acela Express - correct answer Amtrak's high speed train serving the Northeast corridor of the United States ADA - correct answer Americans with Disabilities Act additional liability insurance (ALI) - correct answer Extra coverage for injury, death, or other liability to a third party, beyond both what state law mandates that car rental companies include in the cost of the rental and what the renter's own insurance might cover adjoining rooms - correct answer Rooms next to each other with separate entrances and no way to go from one room to the other adventure cruise - correct answer A special-interest cruise designed to appeal to an audience of similar tastes and interests, often on ships serving 90 to 250 people adventure tour - correct answer A special-interest tour that focuses on outdoor physical activity. See hard adventure and soft adventure affinity group - correct answer A club, team, or other membership organization of people who share a particular interest or characteristic (such as age or ethnic background). aft - correct answer Told the rear of a ship AH & LA - correct answer American Hotel and Lodging Association Airline Deregulation Act - correct answer The U.S. Law that ended the government's economic control of the airlines enacted in 1978. Airlines Reporting Corporation (ARC) - correct answer The group owned by major U.S. airlines, regulating the sale and distribution of airline tickets. It accredits agencies that sell airline tickets; supplies documents used in selling airline tickets, rail transportation, and related services; and provides a central sales-processing system airport hotel - correct answer A lodging built to be convenient for travelers departing on early-morning flights or for people not needing to go downtown for business. air/sea - correct answer A package that includes the cost of the cruise and flights arrangements to the port of embarkation Air Transportation Act (ATA) - correct answer The trade association formed by major U.S. airlines that represents them before governmental bodies and promotes the safety and efficiency of airlines ALI - correct answer Additional Liability Insurance all-inclusive - correct answer A resort offering a complete package of vacation activities for one price, typically including meals, accommodation, entertainment, and sports and recreational facilities all-suite - correct answer A hotel offering rooms with separate sleeping and living areas altitude - correct answer The Elevation above sea level Amadeus - correct answer one of the four major global distribution systems American Automobile Association (AAA) - correct answer A motor club that offers members a variety of travel and motoring services American Hotel and Lodging Association (AH & LA) - correct answer A trade association representing the lodging industry in the United States. American Plan (AP) - correct answer An arrangement in which the room rate usually includes 3 meals; also called full board American Society of Travel Agents (ASTA) - correct answer The trade association that lobbies governments, presents educational programs, and speaks to the public on behalf of it's members, including travel counselors, and others in the travel industry Americans with Disabilities Act (ADA) - correct answer An act passed in 1990 stipulation that people with disabilities have the right to access the same travel services as those without disabilities Amtrak - correct answer The corporation that operates intercity passenger rail service in the United States AP - correct answer American Plan APEX Fare - correct answer The most frequently used discount fare for international air travel application letter - correct answer An unsolicited cover letter, accompanied by a resume, sent to a company when the sender doesn't know if the company has any job openings Apollo - correct answer A computer reservation system owned by United Airlines ARC - correct answer Airlines Reporting Corporation ARC report - correct answer A weekly accounting of a travel agency's sales of airline tickets and other accountable documents; also called a "sales report" or "air report" Area Bank Settlement Plan - correct answer The system by which airlines that are members of ARC, Amtrak, and certain other suppliers receive payments for the tickets sold by travel agencies arrival tax - correct answer a tax imposed on passengers entering a country ASTA - correct answer American Society of Travel Agents ATA - correct answer Air Transport Association atlas - correct answer a compilation of maps back - to - back - ticketing - correct answer The practice of buying two discount tickets and rearranging the departures and returns in order to avoid restrictions on the discount ticket. baggage and personal possessions insurance - correct answer coverage for lost, stolen, or damaged baggage on personal possessions bait - and - switch