Operation Management Exam chapters 1-8 questions with verified correct answers 2024

Operations Management - correct answer is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services Transformation is enabled by 5 Ps of OM - correct answer People, Plants, Parts, Processes, and planning and control Operations management can be viewed in several different ways. Which of the below best characterize operations management? - correct answer answer: a system where inputs (raw material, components, people...) pass through One or more operations and are transformed into outputs (products or services) Which of the following is not a major difference between goods and services? - correct answer answer: services are always consistent due to the heterogeneity factor Costs associated with inspection, testing, and data gathering to determine the actual quality of products throughout all phases of the production process is what type of quality cost? - correct answer appraisal costs Which of the following is true? (question is in reference to quality) a) refers to quality increasing and profit. c) refers to poor quality being an internal failure cost. - correct answer answer: a and c Total Quality Management emphasizes - correct answer answer: a commitment to quality that goes beyond internal company issues to suppliers and customers Which of the following is not necessarily an essential element of a TQM program - correct answer answer: obtaining the Malcolm Baldrige National Quality Award