SNCO PME Course () exam with 100% correct answers (latest update).

choosing a team is willing to commit to teams goals. You need someone who is a team player. If they are in it for personal fame and glory. see the big picture. a basic management skill is to think conceptually and not get bogged down int too many small details a good team member is willing to ask tough questions ever heard of the yes man" a good team member is willing to try something new. if something is restant to change they will be restant to thinking outsid ethe box or not able to generate new ideas in the team. first phase of team dev team members are a bit nervous and are trying to get to know each other second phase of team dev team members need to underatand what the goals and rules are for the team third phase of team dev team members may exhibit arguing becuase ind goals are coming out instead of team goals. finally of team dev the team gets highly prod and ind goals fade s the focus moves toward team goals goal broad statment describing a desired future cond or achievement with clearly defined goals be able to track thier own progress have a voice in determining what needs to be accomplished learn how to establish and meet thier goals. goals give people a target to aim for give workers a sense of accomplisment and a feeling of closure good objectives specific measurable agreed upon realistic time-framed objective should not be too easy or too hard... realistic setting a start and end date makes your objective time framed being commited to achieving your goal means its agreed upon specific statment normally short term an objective a broad non statement of a desired future outcome a goal statement 80/20 principle 80% of the resuls done by 20% of the people 18th Pareto swiss cheese technique accomplishing bits and pieces of an activity until it becomes more manageable and attainable strategy for managing paperwork sort through papers and handle them only once, sorting them into a,b and c priorities strategy for managing paperwork sort through papers and handle them only once, sorting them into a,b and c priorities when delegating consider if person has higher priorities then you, and skill level workers ability willingness and confidence distractions keep telephone calls short group outgoing calls and schedule them for a single block of time each day schedule meetings at locations away from your office for unannounced visitors gret them and remain standing devise a method for handling last minute taskings. Win lose conflict is a person who is out to win no matter what the withdraw person avoids conflict like the kid who says I'm going t take my ball and go home the problem solver is the one who wants to get everyone together to talk things out and make peace stakes how important the issue is is situation will help us decide what conflict managemtn techniqe to use. optimum level of conflict for superior performance high assertives forcing I win you lose low assertiveness avoiding dont get involved high stakes collaborating i win you win low stakes accommodating i lose you win I win you lose assertiveness is high cooperation is low I win you win assertiveness is high stakes are high and coop is high I win you win; I lose; you lose stakes and cooperation are moderate avoiding assertiveness is low and coop is low I lose you win assertiveness is low unfreezing prepares an organization for change refreezing solidifies the change within an organization org change adopting of a new idea or behavior by an organization first stage of change management is called unfreezing in unfreezing stage dev change management plan start to create a felt need for change in your people your change plan should include a time line, resources needed, standards for measurement, rewards for refreezing change creating a felt need for change your people need to feel a need for the change change agent is the one who is supporting the change if change agent cannot be present change agent needs to delegate authority to someone how do you lock in the norms or behavior use rewards or reinforcements determine rewards you will use for refreezing during the planning process if you fail to lock in the new norms peoplw will revert back Mechanistic desgin enhances effectiveness