Information Technology Project Management 8th - Chapter 8 Questions and Answers 100% Pass

Information Technology Project Management 8th - Chapter 8 Questions and Answers 100% Pass 5 whys - Correct Answer ️️ -A technique in which you repeatedly ask the question "Why?" to help peel away the layers of symptoms that can lead to the root cause of a problem acceptance decisions - Correct Answer ️️ -Decisions that determine if the products or services produced as part of the project will be accepted or rejected appraisal cost - Correct Answer ️️ -The cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range benchmarking - Correct Answer ️️ -A technique used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization Capability Maturity Model Integration (CMMI) - Correct Answer ️️ -A process improvement approach that provides organizations with the essential elements of effective processes cause-and-effect diagram - Correct Answer ️️ -A diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause; also known as a fishbone diagram or Ishikawa diagram checksheet - Correct Answer ️️ -A technique used to collect and analyze data; sometimes called a tally sheet or checklist conformance - Correct Answer ️️ -Delivering products that meet requirements and fitness for use conformance to requirements - Correct Answer ️️ -Project processes and products that meet written specifications control chart - Correct Answer ️️ -A graphic display of data that illustrates the results of a process over time cost of nonconformance - Correct Answer ️️ -Taking responsibility for failures or not meeting quality expectations cost of quality - Correct Answer ️️ -The cost of conformance plus the cost of nonconformance defect - Correct Answer ️️ -Any instance in which the product or service fails to meet customer requirements design of experiments - Correct Answer ️️ -A quality technique that helps identify which variables have the most influence on the overall outcome of a process DMAIC (Define, Measure, Analyze, Improve, Control) - Correct Answer ️️ -A systematic, closed-loop process for continued improvement that is scientific and fact based external failure cost - Correct Answer ️️ -A cost related to all errors that are not detected and corrected before delivery to the customer features - Correct Answer ️️ -The special characteris