Certified Veterinarian Assistant Exam Review With 100% Correct Answers 2024
Clients that rely entirely on your confident recommendations behave in such a manner because... - Correct Answer-they are unable or unwilling to make the decision on their own.
When dealing with clients, which of the following should you NOT do? - Correct Answer-treat every client the same
A good way to determine the best service for your clients is by: - Correct Answer-better understanding them by asking questions and effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they know how much you care." - Correct Answer-know
Because the doctor actually examines their pet, clients feel that interaction influences them more than interaction with other staff members. - Correct Answer-false pg. 1 professoraxel What is a client's greatest single expectation with regard to staff? - Correct Answer-keeping your word
Most clients say the yellow pages were their main source of referral. - Correct Answer-false
A _______ reputation spreads quicker than a _______ one. - Correct Answer-bad, good
Why is the location of the veterinary hospital important? - Correct Answer-saves time and convenient
Employees working in the veterinary field see the exact same situation every day. - Correct Answer-false
When working in a veterinary hospital, 'adjusting to change' is
important. Which is an example of that? - Correct Answer-A. New Drugs/Medications B. Working with different veterinarians
Which of the following are some ways you can grow in your personal knowledge? - Correct Answer-A. Seminars. pg. 2 professoraxel
Clients that rely entirely on your confident recommendations behave in such a manner because... - Correct Answer-they are unable or unwilling to make the decision on their own.
When dealing with clients, which of the following should you NOT do? - Correct Answer-treat every client the same
A good way to determine the best service for your clients is by: - Correct Answer-better understanding them by asking questions and effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they know how much you care." - Correct Answer-know
Because the doctor actually examines their pet, clients feel that interaction influences them more than interaction with other staff members. - Correct Answer-false pg. 1 professoraxel What is a client's greatest single expectation with regard to staff? - Correct Answer-keeping your word
Most clients say the yellow pages were their main source of referral. - Correct Answer-false
A _______ reputation spreads quicker than a _______ one. - Correct Answer-bad, good
Why is the location of the veterinary hospital important? - Correct Answer-saves time and convenient
Employees working in the veterinary field see the exact same situation every day. - Correct Answer-false
When working in a veterinary hospital, 'adjusting to change' is
important. Which is an example of that? - Correct Answer-A. New Drugs/Medications B. Working with different veterinarians
Which of the following are some ways you can grow in your personal knowledge? - Correct Answer-A. Seminars. pg. 2 professoraxel
