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Summary test bank for Business Communication: A Problem-Solving Approach 2nd Edition by Kathryn Rentz

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Subido en
15 de abril de 2024
Número de páginas
28
Escrito en
2023/2024
Tipo
Resumen

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1. Award: 10.00 points




Poor communication has a negative effect on career progression but has little effect on the morale of employ


 True

 False




Poor communication causes stress, low morale, obstacles to innovation, and slower career progression.


References

True / False Difficulty: 1 Easy Learning Objective: 01-01 Explain the imp
communication to you and to your emplo



2. Award: 10.00 points




Researchers have found that poor communication often erodes customer loyalty.


 True

 False




Poor communication costs businesses millions of dollars every single day in the form of wasted time, misund
lost business.


References

True / False Difficulty: 1 Easy Learning Objective: 01-01 Explain the imp
communication to you and to your emplo



3. Award: 10.00 points




It is now more important for employees to have visual literacy than verbal literacy.

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4. Award: 10.00 points




Poor communication negatively affects big businesses, but not small businesses.


 True

 False




Poor communication costs businesses millions of dollars every single day in the form of wasted time, misund
lost business. However, SIS International Research found that poor communication is a problem for small bus


References

True / False Difficulty: 2 Medium Learning Objective: 01-01 Explain the imp
communication to you and to your emplo



5. Award: 10.00 points




The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and g
intelligence.


 True

 False




The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and g
intelligence.


References

True / False Difficulty: 1 Easy Learning Objective: 01-03 Describe the c
are needed in today's workplace.



6. Award: 10.00 points




The ability to interact with data, see patterns in data, make data-based decisions, and use data to design for
intelligence.


 True

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7. Award: 10.00 points




The widespread use of the Internet has increased companies' attention to social responsibility.


 True

 False




The Internet has increased companies' attention to social responsibility. It has brought a new transparency to
negative information traveling quickly and widely. Nongovernmental organizations (NGOs) such as CorpWatc
Greenpeace can exert a powerful influence on public opinion and even on governments.


References

True / False Difficulty: 2 Medium Learning Objective: 01-03 Describe the c
are needed in today's workplace.



8. Award: 10.00 points




When two employees of a business communicate in order to complete a project, they are engaging in interna


 True

 False




Internal-operational communication is the communication among the business's employees that is done to pe
success.


References

True / False Difficulty: 2 Medium Learning Objective: 01-05 Describe the th
workplace communication.



9. Award: 10.00 points




Personal communication interferes with productivity and should be prohibited in the workplace.


 True



 False
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