APCO PST1 Study Guide with correct Questions and Answers with complete solution

The term "PSAP" stands for "Public Safety Access Point" - Answer-FALSE Professionalism is defined by who you are, what you do and how others perceive you. - Answer-TRUE Ethics involves an individual's personal, professional and organizational rules of conduct. - Answer-TRUE The operational relationship between telecommunicators, supervisors and managers is defined by the PSAP's: - Answer-Chain of Command The three primary disciplines of public safety communications are law enforcement communications, fire service communications and emergency management communications. - Answer-FALSE The term "vital services" defines the primary functions or tasks of public safety communications systems. - Answer-TRUE The vital services of a public safety communications system are to provide communication between the PSAP and: - Answer-The public, agency personnel, and other agencies A process for supplying supplemental personnel, equipment or other resources to assist other agencies in time of need is referred to as: - Answer-Mutual Aid A policy is a guide to action and a procedure is a guide to thinking. - Answer-FALSEThe six components of the communications cycle are: - Answer-Sender, receiver Demonstrating an interest and understanding in what is being said by staying focused, asking questions, listening for the main point and listening for the rationale behind what is being said is the definition of: - Answer-Active Listening Physically signaling that you are listening is applying the listening technique of: - Answer-B. Nonverbal attending Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service. - Answer-FALSE A question that cannot be answered "yes" or "no" is referred to as an open-ended question. - Answer-TRUE Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing. - Answer-FALSE