APCO LAW QUESTIONS WITH 100 % CORRECT ANSWERS | VERIFIED

Name the basic operational methods of call routing - Answer-Direct Dispatch, call relay, call transfer, call referrel Name the components of the communications cycle - Answer-Sender , receiver, message, medium,context, feedback Name three primary fields of public safety communications - Answer-Law enforcement communications, fire service communications, emergency medical service communications PSAP is the acronym for - Answer-Public safety answering point What involves an individuals personal, professional,and organizational rules of conduct. It includes opinions and feelings about certain manners and behavior. - Answer-Ethics What is defined by who are , what you do and how others perceive you - Answer-Professionalism A __________ is a guide to thinking and a __________ is a guide to action. - Answer-Policy, procedure Is a process of supplying supplemental personnel, equipment or other resources to an incident in order to assist agencies in a time of need. - Answer-Mutual Aide Public safety communications have primary functions or tasks which are referred to as - Answer-Vital services A PSAP's ________defines the relationship between telecommunications, supervisors, and management. - Answer-Chain of Command Requires the simultaneous dispatch of multiple resources for certain emergencies - Answer-Mutual responseThe vital services of a public safety communications System are to provide_________ between the psap and the public, agency personnel, other agencies and support services - Answer-Communication A question that cannot be answered yes or no is called - Answer-Open ended question What is based on assumptions? - Answer-Inference What is based on facts? - Answer-Observation What is repeating in a short declarative statement the emotions or feelings the sender is communicating? - Answer-Reflective feelings Involves demonstrating an interest in understanding and what is being said by staying focused, asking questions, listening for the main point and listening for the rationale behind what is being said - AnswerActive listening Physically signaling that you are listening is called - Answer-Nonverbal attending Quality assurance program to ensure that______ and_______ Are met and followed - Answer-Standards , procedures And accurate description of _________ is critical information for response units? - Answer-Weapons Record facts as they are received never rely on - Answer-Memory MSAG is the acronym for what? - Answer-Master Street address Guide A technique to call a hysterical caller is - Answer-Persistent repetition