Dynamics of Healthcare in Society - Final Rutgers Exam Questions with 100% Correct Answers

Dynamics of Healthcare in Society - Final Rutgers Exam Questions with 100% Correct Answers Active listening requires fully concentrating on the speaker and paying attention to - answernon-verbal cues When patients or colleagues ask for more information or detail, they are seeking - answerclarification In a conversation, if you restate what a speaker has said using your own words you are - answerparaphrasing reflecting is the process of using _____________ statements to repeat back what a person has said to ensure that the message is understood - answeropen ended statements Briefly reviewing the main points of information that was previously stated or communicated is part of which process? - answersummarizing Good verbal communication consists of speaking respectfully, clearly, and avoiding which type of language? - answerhighly technical three common modes of communication: - answerverbal, nonverbal, written speech, sight, and touch are... - answerchannels of communication tone of a speaker's voice can determine how his or her message is - answerperceived important or sensitive healthcare information is best communicated to a patient through which means? - answerin person or by phone in American culture, making eye contact as you speak is seen as a sign of - answerinterest, truthfulness, and confidence A person's sense of appropriate space may differ based on what factors? - answercultural background and gender before touching a patient as part of a medical exam or procedure what should you do first? - answerclearly explain the exam or procedure