BMGT 364 Quiz 5 Exam Questions With Verified Answers

BMGT 364 Quiz 5 Exam Questions With Verified Answers What is organizational change? Making things different within an organization Why do organizations change? (forces of change) External forces: -Technology developments -Economic conditions -Competitors actions -Social and demographic shifts -Legal/Political developments Internal forces: -Manager's visions, ideas and actions -Employee's suggestions and actions Why do people resist change? (individual sources of resistance) -Habit -Security -Economic factors -Fear of the unknown -Selective information processing Why do organizations resist change? -Structural inertia -Group inertia -Limited focus of change -Threat to expertise -Threat to established power relationships What tactics can be used to help overcome resistance to change? Education & Communication Participation Facilitation & Support Negotiation Manipulation & Co-optation Coercion What are the components and flow of the medical system model of problem solving? What are the components and flow of the generic (science-based) model of problem solving? What are the components and flow of the Action Research model of problem solving/planned change? What is action research? What are the basic 5 steps of the process? What are the benefits? -Action research is "a change process based on the systematic collection of data and then selection of a change action based on what the analyzed data indicate". -Diagnosis, Analysis, Feedback, Action, Evaluation -Benefits: problem focused, and reduces resistance to change. What are the components and flow of the Lewin's 3-step model of planned change?