Business Communication Exam Questions and Correct Answers

Knowledge and information workers must be able to think critically, make decisions, and - Answer-Communicate information to others Which of the following statements about global competition is least accurate? - AnswerOnly medium and large companies compete globally Robert must send an e-mail message to a client in turkey. He is carefully selecting his words to ensure that his Turkish client will understand him. Which part of the communication process? - Answer-Message encoding As her supervisor explains a new procedure, Rachel nods her head. Her response is - Answer-Nonverbal communication Differences in frames of reference are especially significant when - AnswerCommunicating with people from a different culture Which of the following statements about communication in today's business organizations is most accurate? - Answer-Web chat is becoming preferred communication channel for online customer service Which of the following is informal organizational communication channel? - AnswerEmployee starts a blog to share personal work experiences, opinions, and observations Covering up incidents, abusing sick days, lying to a supervisor, taking credit for others ideas, inflating grades on resume are all - Answer-Workplace distrust Which of the following is an example of soft skill? - Answer-Having good listening proficiency Organizations form teams because teams are able to respond faster, demonstrate increased productivity, and - Answer-Make better decisions