CPHQ Exam Questions with Complete Solutions

CPHQ Exam Questions with Complete Solutions A healthcare provider recently conducted a customer satisfaction survey that focused on the five key quality characteristics in the graph below: By analyzing the information, the provider can identify that customers were most dissatisfied with: - Answer-Cost and most satisfied with caring Which of the following team members is responsible for keeping meetings focused? - Answer-The facilitator facilitates and is responsible for team focus The best way to evaluate the effectiveness of performance improvement training is through - Answer-Observed behavioral changes: it demonstrates transfer of knowledge into practice The best sampling technique for this case study is to review - Answer-The number of records needed using a statistical method: the confidence level and interval would be determined through calculation Which of the following is an example of Information that should be included in an incident report, but should NOT be recorded in a patient's chart - Answer-Details concerning a medication preparation error discovered and corrected prior to administration; as this information is a part of identifying the root cause of the incident and not appropriate for the clinical medical record The primary purpose of an organization's quality improvement (QI) strategic plan is to - Answer-Define the future direction for quality; this is the function of having a QI strategic plan A medication error occurred and resulted ion a severe adverse outcome. In addition to informing the patient and/or family, a healthcare quality professional should - AnswerConduct a root cause analysis; exploration of the system and process issues should be the primary function of a root cause analysis A federally certified electronic health record (EHR) with the capacity for e-prescribing, electronic exchange of health information, and submission of healthcare quality measures meets - Answer-Meaningful use requirements Satisfaction Surveys, focus groups, and complaint tracking are tools used to - AnswerUnderstand customers expectations; surveys, focus groups, and complaints with or from customers can provide information directly from the customers regarding a variety of topics including customer expectations Deemed status refers to - Answer-Accreditation equivalency with a Centers for Medicare and Medicaid Services (CMS) survey; CMS allows deemed status with meeting all conditions of participation requirements through Joint Commission Accreditation A clinical pathway on the management of hip fractures has been developed by a multidisciplinary team and implemented in a large teaching hospital. After monitoring for 6 months, the length of stay continues to exceed the guidelines. Which of the following should be the next step? - Answer-Evaluate compliance with the pathway; evaluation of compliance with the proven pathway should be conducted first to see if that may be influencing the lack of change in the outcome