CPHQ Test Questions with Complete Solutions

CPHQ Test Questions with Complete Solutions Brainstorming - Answer-Free-flowing generation of ideas. No censoring or discussion of ideas at this point. Everything is acknowledged Multivoting - Answer-Easy, quick method for determining the most popular or important items from a list. Method uses a series of votes to cut down items to be considereded Nominal group technique - Answer-Group-decision-making process for generating a large number of ideas in which each member works by himself or herself. Delphi-method - Answer-Combination of the brainstorming, multi-voting, and nominal group techniques. Used when group members are not in one location and often is conducted by e-mail when a meeting is not feasible. Failure Mode and Effect Analysis - Answer-A preventive approach to identify failures and opportunities for error and can be used for process as well as equipment. Prioritization Matrix - Answer-Tool organizes tasks, issues, or actions and prioritizes them based on agreed-upon criteria. The tool combines the tree diagram and the Lshaped matrix diagram, displaying the best possible effect. Common-Cause variation - Answer-On a control chart, this type of variation is exhibited as points between the control limits in no particular pattern. Special-Cause variation - Answer-Variation that arises from sources that are not inherent in the process is unpredictable. On a control chart, this type of variation is exhibited as points that fall outside the control limits. Root-Cause analysis - Answer-Required for sentinel events. When variation is inherent in the process and a reduction of the variance is desired, the root cause of the variation must be identified to eliminate tampering with the effective components of the process. Spaghetti Diagram - Answer-Also called a layout diagram, is a graphic representation of the flow of traffic or movement Checklist - Answer-Standard way to ensure completion of critical tasks for a process or activity