Organizational Communication Midterm Zammarelli Rated A+

Organizational Communication Midterm Zammarelli Rated A+ 1. What are the hallmarks of Frederick Taylor's Scientific Management theory? ️a. Every piece of communication you give out is about change. b. Observation, data gathering, and careful measurement determine the only or one best way to do a job. 2. What are the hallmarks of Henri Fayol's Administrative Management theory? ️- Division of work - Authority and responsibility - Initiative - Esprit de Corp 3. What was the basis or model for earliest organizational theory? ️- Based on the military or church structure (control and hierarchy) 4. What is organizational structure? Why is it important to understand organizational structure as a communications professional? ️Systems that set rules and policies that design how roles/responsibilities are delegated. Based on: Departments, specializations, and the breadth of control. Need to understand the communication flow and how it affects the organizations success 5. What is organizational culture? Why is it important to understand organizational culture as a communications professional? ️- Understandings, values, and assumptions of an organization - A culture can be dysfunctional and the organization can still operate. 6. Why is it important to understand organizational theory and communications theory as a communications professional? ️- They go hand in hand allowing for description, control and foreseeing in a practical environment. 7. Name three types of organizational structure. ️- Project Based Structure - Centered around projects and teams. Less top down management - Hierarchal Structure - Major department heads report to upper level management - Virtual Structure - Teams meet in cyberspace. Not bound by geography and relies on technology 8. Can a strategic communications plan only be used by communications professionals? Is it a viable tool for other areas of business to achieve strategic goals? (Hint: Think direct deposit.) ️- No, They can be used in any type of organization - Yes, because it can help an organization map out their goals and how to get there 9. Please list two communication's myths. ️- It is easy to train someone to become an effective communicator - Organizational communication pertains only to businesses and those who study business - If I say the words, they should understand 10. What is Human Relations Theory? ️- Realizing employees are humans with human needs and that if met, would increase productivity 11. What is Human Resources Theory? ️- Being able to know what employees are capable beyond their current role, and providing them an environment to make that impact. 12. What is Cultural Theory? ️- Knowing that there is organizational culture and that factors into the success of an organization 13. What is Critical Theory? ️- Focuses on power and abuses of power through communication and control. 14. Using Claude Shannon's model of communication as your basis, what phase(s), if any, of organizational communication have changed in the Information Age? ️- The channel of communication has changed. We now have email, text messages, video chat. 15. What is organizational climate? ️- A combination of actual conditions in the organization and the perception of conditions in the organization 16. What characterizes a supportive climate? ️- When communication is encouraged/morale 17. Who is Claude Shannon and why is he closely associated with organizational communication? ️- The father of information theory. He wrote the mathematical theory of communication which lays out the basics of communication o Source produces a message. o Channel carries message o Receiver gets message 18. According to Zaremba, what are open systems? ️- It is a system that organizations cannot live without interacting with both internal and external environments. 19. What is load? ️- The number of messages moving through the communication system 20. What are the differences between Theory X and Theory Y? ️- Theory X: Workers are lazy, if you leave them on your own they won't accomplish anything - Theory Y: Motivating people and offering the right work environment will make them productive 21. In watching the episode of Undercover Boss, what org communication weaknesses or gaps did the CEO find within Waste management? ️- Higher management weren't listening to the issues of the employees. There was no empathy. (Penalty for every minute of late clock in) 22. In an organization, what are enterprise tools and why are they important? ️- Applications that are goal oriented and are designed to help employees. Can help employees communicate better 23. What is a stakeholder? ️- Anyone with an interest, good or bad, in the activities outlined in the