WGU C215 Complete Answers 100% Correct (Latest 2024) STUDY GUIDE

WGU C215 Complete Answers 100% Correct (Latest 2024) STUDY GUIDE 1. TQM:Total Quality Management Answer: is an integrated organizational effort designedto improve quality at every level. 2. Customer Defined Quality Answer: TQM is about meeting quality expectations as de-fined by the customer. 3. Conformance to specification Answer: measures how well the product orservice meetsthe targets and tolerances determined by its designers. 4. Example ofConformance to specification Answer: The wait for hotel room service maybe specified as 20 minutes, but there may be an acceptable delay of an additional 10 minutes. Also, considerthe amount oflight delivered by a 60-watt light bulb.If the bulb delivers50 watts, it does not conform to specifications. 5. Fitness for use Answer: focuses on how well the product performs its intended functionor use. 6. Example of Fitness for use Answer: For example, a Mercedes-Benz and a Jeep Cherokee both meet a fitness for use definition if one considers transportation as the intended function. However, if the definition becomes more specific and assumes that the intended use is for transportation on mountain roads and carrying fishing gear, the Jeep Cherokee has a greater fitness for use.You can also see that fitnessfor use is a user-based definition in that it isintended to meet the needs of a specificuser group. 7. Value for a price paid Answer: is a definition of quality that consumers often use for product or service usefulness. This is the only definition that combines economicswith consumer criteria; it assumes that the definition of quality is price sensitive. 8. Examples ofValue for a price paid Answer: For example, suppose that you wish to signup for a personal finance seminar and discover that the same class is being taughtat two different colleges at significantly different tuition rates. If you take the less expensive seminar, you will feel that you have received greater value for the price.