Week 1 - DHL 101 Exam Questions with 100% Correct Answers

Week 1 - DHL 101 Exam Questions with 100% Correct Answers what does DHL stand for? - answerAdrian Dalsey, Larry Hillblom, Roberty Lynn when and where was DHL founded? - answer1969 in San Francisco where was the first DHL flight to? - answerHonolulu DHL is in how many countries? - answerover 220 and 120 territories how many destinations does DHL service? - answerover 120,000 name the DPDHL group divisions - answerDHL Express, DHL Global Forwarding, DHL Supply Chain, DHL Ecommerce when did Deutsche Post buy DHL? - answer2002 explain the 3 bottom lines - answeremployer of choice: employees want to work for DPDHL bc it enriches their lives provider of choice: customers will see DPDHL as the premier logistics provider investment of choice: investors will believe DPDHL is a sound investment name the 4 pillars that make up DHL Express Focus Strategy 2020 - answermotivated people, great service quality, loyal customers, profitable network what does TDI stand for? - answertime definite international, used for "international door- to-door delivery by a specific time, or by the end of the next possible business day" what does WPX stand for? - answerworldwide parcel express name the 5 regional footprints - answerEurope, Asia-Pacific, Americas, MENA (Middle East- North Africa), SSA (Sub-Saharan Africa) which regions contains greatest customers and revenue? - answerEurope name 3 locations where our global super hubs are - answerCVG (Cincinnati), LEJ (Leipzig), HKG (Hong Kong) what does QCC stand for? - answerquality control center what do quality control centers do? - answer1) real time management -- monitor DHL network until the final delivery, could potentially alter flights 2) crisis command center -- if there's any major world event (weather, war, unrest) QCC deals with it to ensure safe delivery name 3 DHL sponsorships - answerManchester United, Cirque du Soleil, Formula 1, Fashion Week, Rugby World Cup who's the DHL Express Global CEO? - answerKen Allen who's the DHL Express Americas CEO? - answerMike Parra who's the DHL Express US CEO? - answerGreg Hewitt who's the VP of sales for DHL Express US? - answerAndrew Paul who's the VP of sales for DHL Express Americas? - answerCristian Vera what does IATA stand for? - answerInternational Air Transport Association explain the DHL Express value proposition - answer1) global expertise: no one knows the world like we do, we're in 220+ countries! 2) service excellence: pursuit of service quality is in our DNA 3) international focus: international is our entire business what's the goal of LQ (lead qualification)? - answercorrectly quality the customer (based on shipment regularity, dimensions, weight, industry, $, etc.) what are the 3 types of leads in LQ? - answerhot leads, warm leads, cold leads what are hot leads? - answerthe leads are ready go! action these right away because a lead becomes colder every second you wait what are warm leads? - answerthere's been some type of interaction with DHL, i.e. marketing campaign Some sources include: dispatch (come from operations of shipments that were booked to be picked up), credpromo (using cc, get a discount), ontime, and tmcash (paying cash at a service station) what are cold leads? - answerleads from purchased databases, such as Experian or Datamyne. these have a low conversion rate...something like only 2% multichannel sales covers customers shipping how much per month? - answerless than $100/month telesales covers customers shipping how much per month? - answerbetween $100 and $1,499/month (SME -- small and mediu