MSSC CLA Exam Terms Solved 100%

Audit - Answer An objective comparison of actions to policies and plans. Automated Guided Vehicle (AGV) System - Answer A transportation network that automatically routes one or more material handling devices, such as carts or pallet trucks, and positions them at predetermined destinations without operator intervention. Bar code - Answer A series of alternating bars and spaces printed or stamped on parts, containers, labels, or other media, representing encoded information that can be read by electronic readers. Cross-functional team - Answer A set of individuals from various departments assigned to a specific task such as implementing new computer software. Cross-training - Answer Providing training or experience in several different areas (e.g. training an employee on several machines). Customer relationship management (CRM) - Answer A marketing philosophy based on putting the customer first. The collection and analysis of information designed for sales and marketing decision support (as contrasted to enterprise resources planning information) to understand and support existing and potential customer needs. Container Security Initiative (CSI) - Answer A program of the U.S. government which seeks to ensure that containers entering the country's ports are scanned and deemed safe before departing their country of origin. Customs-Trade Partnership Against Terrorism (C-TPAT) - Answer A voluntary system established by the U.S. Bureau of Customs and Border Protection with the primary goal of creating and environment of close cooperation between U.S. importers, carriers and international exporters to the United States. Corrective maintenance - Answer The maintenance required to restore an item to a satisfactory condition. Counterbalance - Answer When the weight of a lift truck offsets the weight of the load it carries. Cross-docking - Answer The process of moving items directly from an incoming trailer or container to an outgoing trailer or container with little or no storage time in between. Distribution centers - Answer A warehouse with finished goods and/or service items. Dock board - Answer A board or plate used to bridge the gap between a dock and trailer opening that allows people or equipment. Ergonomics - Answer Approach to job design that focuses on the interactions between human operator and such traditional environmental elements as atmospheric contaminants, heat light, sound, and all tools and equipment. Material handling - Answer The movement of items from one point to another inside a facility or between facilities.