WGU C215 Operations Management PVDC Final Questions And Answers Already Graded A+

Which definition is used for quality, evaluates how well a product performs its intended function? - Answer-Fitness for use 14 points for quality improvement - Answer-Which total quality management (TQM) process was developed to stress management's responsibility for quality? ISO 9000 - Answer-Set of international standards on quality management and quality assurance, critical to international business -TQM process consists of 13 published standards and guidelines -Like when joint commission shows up at the hospitals Checklist - Answer-A list of common defects and the number of observed occurrences of these defects. scatter diagram - Answer-a plot of two variables showing whether they are related Control Chart - Answer-A graph that shows whether a sample of data falls within the common or normal range of variation. mean - Answer-A statistical measure of central tendency, or average, based on dividing a total by the number of individual cases. assignable causes of variation - Answer--Causes can be identified and eliminated -e.g. poor employee training, worn tool, machine needing repair common causes or random - Answer-Stuff you cannot identify -Random causes that we cannot identify, unavoidable Cpk measures - Answer-How close one is to a target and how consistent one is with the average performance.-How closely it measures Six Sigma - Answer-Technical tolls and people involvement The empirical rule, 3 standard deviations. This is 3 sigma's. 6 sigmas and you are almost at 100% DMAIC DMAIC (Define, Measure, Analyze, Improve, Control) - Answer-a six sigma process that outlines the steps that should be followed to improve an existing business process define stage - Answer-includes the voice of the customer and value stream Job Design - Answer-It does not have anything to do with people. -The process by which managers decide how to divide tasks into specific jobs waiting time - Answer--Screen patients and fast track those with minor ailments -amount of time a process has been waiting in the ready queue Service location decisions - Answer--proximity to customers -Quality of life issues