WGU C215 - Operations Management Questions With Correct Answers!!

5 Definitions of Quality - Answer-1. Conformance to specification 2. fitness for use 3. value for price paid 4. support services 5. psychological criteria 4 Costs of Quality - Answer-1. prevention costs 2. appraisal costs 3. internal failure costs 4. external failure costs Philosophy of The Quality Management (TQM) - Answer-1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality 7 quality control tools - Answer-1. cause and effect 2. flow chart 3. checklist 4. control chart 5. scatter diagram 6. pareto chart 7. histogram What quality tool identifies problems based on importance? - Answer-Pareto chartWhat quality tool used diagrams or fishbones? - Answer-Cause and effect What quality tool is used to evaluate that a process is operating within it's set expectations? - Answer-control chart What quality tool visualizes how 2 variables are related to each other? - Answer-scatter diagram What quality tool shows the frequency of distribution of observed values of a variable? - Answerhistogram Malcom Baldride National Quality Award - Answer-given to companies that demonstrate quality excellence and establish best practice standards in the industry Deming Prize - Answer-Japanese award given to companies to recognize efforts in quality improvement ISO 9000 standards - Answer-Represent an international consensus of what constitutes effective quality management as outlined by the International Organization for Standardization (ISO). ISO 26000 standards - Answer-provide guidance on how businesses and other organizations can be socially responsible. Although compliance is not required, compliance could improve relationships with suppliers, regulators, customers, and other stakeholders. ISO 14000 Standards - Answer-A set of environmental guidelines established by the International Organization for Standardization that are recognized as the global standard for environmental management. Certification by this organization to standards is acknowledged in the industry as benchmark achievement. What is marketing's effect on TQM across the organization? - Answer-critical role in providing key inputs that make TWM a success by understanding customers and accurately passing them information What is finance's effect on TQM across the organization? - Answer-analysis of cost What is Accounting's effect on TQM across the organization? - Answer-important because accounting determines the exact cost needsWhat is HR's effect on TQM across the organization? - Answer-hiring the right people with the right skills What is IT's effect on TQM across the organization? - Answer-IT is important because there is an increased need for information to be accessible to teams What are 3 categories of statistical quality control (SQC?) - Answer-1. descriptive stats 2. stats process control 3. acceptance sampling What is descriptive statistics? - Answer-Part of the SQC. used to describe quality characteristics and relationships such as mean, standard deviations, range and measure of distribution What is stats process control? - Answer-Part of the SQC. Involves inspecting random sample of the output from a process and deciding whether the process producing products with characteristics that fall within predetermined inspecting