Summary Organization & People (chapter 1tm6 9tm11) Q1

Organisatinn andn Peiplen

Chapter 1:

MANAGEMENT AND ORGANIZATIONAL BEHAVIOUR
ORGANIZATIONAL BEHAVIOR (OB) DEFINED
Organizational behaviourr:n an fieldn ifn stuedyn tueatun ineestgatuesn tueen ippactun indieidealstn griepsn andn
sturectueresn eaeen inn beeaeiiern witueinn irganizatinstn firn tueen perpisen ifn applyingn secen kniwledgen
tuiwardn ipprieingn ann irganizatinnsn efecteeness.n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
OBn incleden tueesen ciren tuipics:n

- Miteatinn
- Leadern beeaeiiern andn piwer
- Intuerpersinaln andn pricesses
- Attitueden deeelippentun andn perceptinn
- Ceangen pricesses
- Cinfictun andn negitatin
- Wirkn design

EFFECTIVE VERSUS SUCCESFUL MANAGERIAL ACTIVITIES

Fourr managerial activitiei:

1. Traditional management:n decisiinn pakingtn planningn andn cinturilling.
2. Commurnication:n exceangingn rietnen infirpatinn andn pricessingn paperwirk.
3. Hurman reiourrcei management:n piteatngtn discipliningtn panagingn cinfictutn stuafngn andn
turaining.
4. Networking:n sicializingtn pilitckingtn andn intueractngn wituen ietusiders.n

Successful managers:n netuwirkingn tueen largestun cinturibetinn andn HRn tueen leastu.n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Effective managers:n cippenicatinn tueen largestun cinturibetinn andn netuwirkingn tueen leastu.

COMPLEMENTING INTUITION WITH SYSTAMETIC STUDY

Syitematic iturdy=n liikingn atun relatinseipstn atepptngn tuin atribetuen caesesn andn efectustn andn drawingn
cinclesiinsn basedn inn scientficn eeidence.n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Evidence-baied management=n tueen basingn ifn panagerialn decisiinsn inn tueen bestun aeailablen scientficn
eeidence.n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Inturition=n ann instncteen feelingn nitun necessarilyn seppirtuedn byn researce.n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Ifn wen pen paken alln decisiinsn wituen intueitinn irn getun instnctutn wenren likelyn wirkingn wituen incippletuen
infirpatin.n

BIG DATA

Big data=n tueen extuensieen esen ifn stuatstcaln cipplicatinn andn analysis

Currrent uriage
Teen reasinn firn datuan analytcsn inclede:n predictngn eeentustn detuectngn eiwn pecen riskn isn incerredn atun anyn
tpetn preeentngn catuasturipeesn largen andn spall.n

New trendi
Teen esen ifn bign datuan firn enderstuandingtn eelpingn andn panagingn peiplen isn relateelyn newn betun eildsn
pripise.n Bign datuan isn appliedn tuiwardn pakingn efecteen decisiinsn andn panagingn irganizatinaln
beeaeiier.

,Limitationi
Asn tueceniligicaln capabilitesn firn eandingn bign datuan eaeen increasedtn sin eaeen isseesn ifn prieacyn andn
appripriatuen applicatin.n Teeren adeicen isn tuin esen eeidencen asn pecen asn pissiblen tuin infirpn yiern intueitinn
andn experience.

DISCIPLINES THAT CONTRIBUTE TO THE OB FIELD

OBn isn ann appliedn beeaeiieraln sciencen beiltun inn cinturibetinsn fripn an nepbern ifn beeaeiieraln disciplines.n




n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Piychology:n tueen sciencen tueatun seeksn tuin peaseretn explaintn andn sipetpesn ceangen tueen beeaeiiern ifn
eepansn andn itueern anipals.

Social piychology:n ann arean ifn psyceiligyn tueatun blendsn cinceptusn fripn psyceiligyn andn siciiligyn tuin
ficesn inn tueen infeencen ifn peiplen inn inen anitueer.n

Sociology:n tueen stuedyn ifn peiplen inn relatinn tuin tueeirn sicialn eneirinpentun irn celtuere.

Anthropology:n tueen stuedyn ifn sicietesn tuin learnn abietun eepann beingsn andn tueeirn acteites.

THERE ARE FEW ABSOLUTES IN OB

Lawsn inn tueen peysicaln sciencesn aren cinsistuentun andn applyn inn an wildn rangen ifn situeatins.n Hepann beingsn are
cipplextn tuwin peiplen cann ifenn eeryn diferentuly.n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Contingency variablei:n situeatinaln factuirsn irn eariablesn tueatun pideratuen tueen relatinseipn betuweenn tuwin
irn piren eariables.n

CHALLENGES AND OPPORTUNITIES FOR OB

Understuandingn irganizatinaln beeaeiiern easn neeern beenn piren ippirtuantun firn panagers.n Teen tuypicaln
eppliyeen getun ildertn tueen wirkfircen becipingn increasinglyn dieersetn tueen glibaln cippettintn etuc.n n n n n n n

,see fgure on 羬age 39.

WORKFORCE DEMOGRAPHICS

Teen wirkfircen easn alwaysn adaptuedn tuin eariatinsn inn tueen ecinipytn lingeeituytn birtuen ratuestn
siciiecinipicn cinditinstn andn itueern ceangesn tueatun eaeen an widespreadn ippactu.n OBn stuediesn liikn eiwn
tueisn eaeen afectun tueen wirkplace.

WORKFORCE DIVERSITY

Workforce diveriity=n tueen cinceptun tueatun irganizatinsn aren becipingn piren eetuerigeneiesn inn tuerpsn ifn
gendertn agetn racetn etuenicituytn sexealn irientuatintn andn itueern cearactueristcs.n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Dieersituyn presentusn greatun ippirtuenitesn andn pisesn ceallengingn qeestinsn firn panagersn andn eppliyees.

SOCIAL MEDIA

Niwadaysn HRn liiksn inn peiplen sicialn pedian accientus.n Teisn isn an persinaln accientun andn cann gieen ann idean
abietun tueen persinn ipiniin.

EMPLOYEE WELL-BEING AT WORK

Tereen ceallengesn tuin paintuainingn eppliyeen well-being:

1. Teen realituyn tueatun panyn wirkersn neeern getun awayn fripn tueen eirtuealn wirkplace.
2. Organizatinsn aren askingn eppliyeesn tuin petun inn lingern eiers.n Teisn gieesn sturess.
3. Ceallengedn byn eeaeyn ietusiden cippitupentusn liken single-parentu.

POSITIVE WORK ENVIRONMENT

Poiitive organizational icholarihip POS 5=n ann arean ifn OBn tueatun cincernsn eiwn irganizatinsn deeelipn
eepann sturengtuestn fistuertn eitualituyn andn resiliencetn andn enlickn pituental.n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
POSn ceallengen tuin liikn atun OBn turiegen an newn lensn andn peseesn irganizatinsn tuin paken esen ifn eppliyeesnn
sturengtuesn ratueern tueann dwelln inn tueeirn lipituatins.n An giidn irganizatinn celtueren isn ippirtuantu.n

ETHICAL BEHAVIOR

Ethical dilemmai and ethical choicei=n situeatinsn inn weicen indieidealsn aren reqeiredn tuin definen rigetun and
wringn cindectu.n Firn exapplen qeestinsn like:n Din tueeyn filliwn irdersn wituen weicen tueeyn dinntun persinallyn
agreen ?n Seieldn tueeyn ‘nplayn pilitcsnnn tuin adeancen tueeirn careersn ?n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Tidaynsn panagersn pestun creatuen ann etueicallyn eealtueyn clipatuen firn eppliyeesn inn weicen tueeyn cann din tueeirn
wirkn pridecteelyn wituen pinipaln apbigeituyn abietun rigetun andn wringn beeaeiiers.n

COMING ATTRACTIONS: DEVELOPING AN OB MODEL

, Chapter 6
Demographic Characteriitici

Inn tueen lastun yearsn tueen wirkfircen becipesn piren gender-balanced.n Alsin an litun ifn ildern peiplen aren stlln
wirking.n

Leveli of Diveriity

Serface-leeeln dieersituy=n diferencesn inn easilyn perceieedn cearactuerisesn secen asn gendertn racetn etuenicituytn
agetn irn disabilituytn tueatun din nitun necessarilyn refectun tueen waysn peiplen tueinksn irn feeln betun tueatun payn acteatuen
certuainn stuereituypes.n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Deep-leeeln dieersituy=n diferencesn inn ealeestn persinalituytn andn wirkn preferencesn tueatun becipen
prigressieelyn piren ippirtuantun firn detuerpiningn sipilarituyn asn peiplen getun tuin kniwn inen anitueern beter.n n n n n
Depigrapeicsn pistulyn refectun serface-leeeln dieersituy.n Hiweeertn eeidencen easn seiwnn tueatun peiplen aren
lessn cincernedn abietun depigrapeicn diferencesn ifn tueeyn liikn atun deep-leeeln dieersituy.

Diicrimination

Discripinatin=n nitueingn ifn an diferencen betuweenn tueings;n ifenn wen refern tuin enfairn discripinatintn
weicen peansn pakingn jedgpentusn abietun indieidealsn basedn inn stuereituypesn regardingn tueeirn depigrapeic
grieps.n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Stuereituyping=n jedgingn sipeinen inn tueen basicn ifn inensn perceptinn ifn tueen griepn tuin weicen tueatun persinsn
belings.n

Stereotypei Threat

Stuereituypen tuereatu=n tueen degreen tuin weicen wen intuernallyn agreen wituen tueen generallyn negateen stuereituypedn
perceptinsn ifn iern grieps.n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Itun wirksn tuin tureatun eppliyeesn asn indieidealsn andn nitun eigeligetngn griepn diferences.

Diicrimination in the Workplace

Actuealn discripinatinn cann leadn tuin increasedn negateen cinseqeencesn firn eppliyees.

Biographical Characteriitici

Biigrapeicaln cearactueristcs=n persinaln cearactueristcsn tueatun aren ibjecteen andn easilyn ibtuainedn fripn
persinneln recirds.n Teesen cearactueristcsn aren representuateen ifn serface-leeeln dieersituy.n

Age