Straighterline Organizational Behavior Exam 1 Questions with solved solutions

In organizational settings, empathy: - ANSWER-does all of the above Anger, fear, joy and sadness represent: - ANSWER-types of emotion What effect does teleworking have in the workplace? - ANSWER-Teleworking has all of the above effects. Which of the following explains what happens when supervisors develop a high-expectancy self-fulfilling prophecy of a new employee's job performance? - ANSWER-None of the above Which of these statements about emotions is FALSE? - ANSWER-Emotions include a person's beliefs, feelings and behavioral intentions. In the section on cross-cultural values, the author warns that: - ANSWER-diverse societies such as Canada have a wide range of values even though the information presented assumes that everyone in the country has similar values. Which of the following is NOT usually identified as a category of emotions? - ANSWER-Recognition Which of the following is the first step in self-fulfilling prophecy? - ANSWER-Supervisor forms an incorrect impression of the employee. Which of the following is/are acquired mainly through observation and experience? - ANSWER-Tacit knowledge Several errors were reported by customers who submitted their film for processing. Jasmine, who owns these stores, discovered that the errors seemed to occur when a particular new employee operated the film-processing machine. The new employee claimed that the machine wasn't working properly, so Jasmine investigated further. She learned that these processing errors did not occur while other people operated the machine. Also, when the new employee worked one day at another store, the same film-processing errors occurred. What perception will Jasmine likely develop from this information? - ANSWER-Jasmine will likely make an internal attribution about the new employee's performance.