Vivint Exam Questions With Correct Answers 100% Verified

Vivint Exam Questions With Correct Answers 100% Verified According to the FBI Uniform Crime Report, a burglary occurs every: - answer14.4 Seconds Most residential burglaries occur... - answerIn broad daylight The common goal of the Electronic Security and Life Safety industry is to: - answerImprove the safety, peace of mind, and quality of life of the customer CSAA is the acronym for: - answerCentral Station Alarm Association An alarm company yard sign is: - answerA good burglar deterrent Hiding a spare key to your house outside is: - answerNot recommended A successful service technician: - answerAlways tests the system before leaving the job State licensing for alarm companies has proven to be a part: - answerThe accountability needed to reduce false alarms The false alarm reduction method known as Enhanced Call Verification: - answerRequires 2 different phone numbers from the call list to be called before dispatching the police On average 9% of the time burglars enter a house through the... - answerGarage Nationally Recognized Testing Laboratories conduct factory inspections how many times a year? - answer2 to 4 "Approved" means something is acceptable to the _____. - answerAuthority having jurisdiction NRTLs were established by: - answerOSHA A code title will always be preceded by a: - answerCode number ICC stands for: - answerInternational Code Council Emergency Forces Notification is associated with: - answerNFPA 101 National Electrical Code is NFPA ______. - answer70 NFPA 72 is: - answerNational Fire Alarm and Signaling Code Codes become enforceable when they are: - answerAdopted as law What is the primary concern of a code or standard? - answerLife safety A basic system consists of what components? - answerAll the above Which imaging devices the most commonly used with analog video systems? - answerCCD sensors Which size imaging device is the most commonly used with analog video systems? - answer1/3" What type of signal does a CCTV camera generate? - answerBase band What is the proper type of coax to use and video system? - answerCopper Braid T/F? You can install a CS-Lens on a CS-Mount camera with a 5mm spacer ring. - answerFalse Which spot filter is considered better? - answerF360 The use of UTP "unshielded twisted-pair" uses category 1 or better cable to transmit video instead of using coax. - answerFalse Which of the following might be used with an outdoor housing? - answerAll the above A PTZ can be controlled by the following means with the correct hardware in place. - answerAll the above What is the most common type of the following customer service scenarios? - answerIn- person Which of the following is not considered a barrier of customer service? - answerInternal issues Using social media and reviewer websites, Consumers can affect businesses: - answerEither positively or negatively What is constant nonverbal flow of communication essential to understanding someone else? - answerBody language What does the first A in RASA stand for? - answerAppreciate What should not be done when dealing with an angry customer? - answerTell customer to stop yelling immediately Which of the following is not a trait of excellent customer service? - answerAttractiveness In today's age, the __________ have a lot of say in how well companies perform via technology and social media. - answerGeneral public Which of the following is not a technique for in conflict resolution? - answerTaking sides A customer service representative uses _______ daily to arrive at solutions for customers. - answerProblem Solving T/F? Protons have a positive charge. - answerTrue Insulators restrict the movement of electrons. - answerTrue Resistors restrict the flow of electrical current - answerTrue Using Ohm's Law, what is the voltage if we have 2 Amps and 6 Ohms of resistance? - answer12 Using Ohm's Law, what is the resistance in a circuit if there are 24 Volts and 6 Amps? - answer4 Using Watt's Law, what are the Amps required if there are 120 Volts and a 60 Watt bulb? - answer2 Determine Volt-amps if we know the voltage is 24 Volts and 3 Amps - answer72 If the number of turns are greater on the primary side of the transformer vs the secondary side, it is considered a step down transformer. - answerTrue If you connect two 12 volt batteries in parallel you will get 24 VDC output - answerFalse A normally open circuit is in a conductive state before any state change. - answerFals