Smart Serve Notes Questions & Answers(Graded a+)

(Safe and Responsible Starts With You) Knowledge - ANSWER Knowledge is power, and with knowledge, you will have the power to keep your customers and your establishment safe. This includes understanding the rules and regulations of serving and selling alcohol in Ontario Steps - ANSWER Keeping customers safe means knowing what steps to take. This includes how to identify whether a customer is at least 19 years of age, how to monitor a customer's alcohol consumption, and what to do if a customer puts your safety or the safety of others, at risk. Communication - ANSWER You are in the people business, but with a difference: alcohol alters the way people behave. How you communicate matters, whether you are denying entry or stopping service to prevent intoxication. (Alcohol ) - ANSWER Thousands of years ago, after discovering what happens to fruits, grains, and vegetables during a process called fermentation, humans began consuming alcoholic beverages. Alcohol content is measured by the percentage of alcohol that is found in a specific volume of liquid. A volume of liquid is measured in ounces (oz) or millilitres (mL). The original container or bottle will list the percentage of alcohol. Alcohol begins to move through the stomach, intestines, and into the bloodstream even as the first drink is being consumed. Every heartbeat then carries it throughout the body, into tissues and organs (e.g. the brain). Since alcohol is a depressant, it slows down the central nervous system and impacts how a person thinks, acts, and moves. The amount of alcohol in the bloodstream is called Blood Alcohol Concentration (BAC). BAC is the amount of alcohol measured in milligrams, found in 100 millilitres of blood. For example, a person with 50 mg of alcohol per 100mL of blood has a BAC of 0.05 (50 mg divided by 100 mL). Alcohol is metabolized more slowly than it is absorbed, therefore each drink consumed will increase the blood alcohol concentration until the body is able to get rid of it. Approximately 90% of the alcohol content will be slowly eliminated from the bloodstream. How does the body do this? It has an efficient system that uses chemicals in the liver to break down (metabolize) the alcohol so that it can be eliminated from the body at an average rate of one drink per hour. The remaining 10% will be eliminated through a person's breath, sweat, and urine. The number of drinks and how quickly they are consumed are two main factors that affect BAC levels. The more drinks consumed in a shorter period of time, the higher the BAC. For example, four drinks in one hour will cause a higher BAC than one drink per hour for four hours. And, because alcohol takes time to make its way into a person's bloodstream, BAC will continue to rise, even after the person stops drinking. So how can you estimate what is safe to serve each customer? 1) Know your Standard Drink sizes: