Strategic HR Management Chapter Quizzes practice exam with verified solutions

Do specific employee benefit programs impact employee productivity and retention? Which of the following would be an example of an appropriate HR analytics issue to examine? Processes One source of employee value is technical knowledge. This includes which of the following? Brainpower Read More human The type of organizational asset/capital that is the most difficult to measure is _______. integrated and strategically-focused HR practices that contribute to organizational profitability and market value Research conducted by Huselid in the 1990s was one of the first to demonstrate the importance of "high performance work systems" (HPWS). The concept of HPWS refers to ____________. employee outcomes Based on the HR Value Chain, the foundation for achieving "bottom line" outcomes for an organization is ____________. Employee engagement The vice president of HR at a consumer products company wants to use the HR value chain to help maximize profitability and market value of the firm. Which outcome measure should she focus her time and resources on to achieve this objective? Actual Human Capital Return (AHCR) Which measure does the HR function at Dow Chemical use to assist in calculating both the current and future contribution of employees for the overall financial success of the company? Employee training Nordstrom seeks to achieve competitive advantage by focusing on superior customer service. The customer service strategy is supported by which HR practice? cost per hire Common HR metrics include ____________. profit per employee The vice president of HR at a financial services company wants to take a more strategic approach to HR by focusing on a key metric that can be used to show the value created by employees. Which metric should he use in this situation? Human capital ROI The president of a computer manufacturer wants to take a more strategic approach to HR by focusing on a key metric that can be used to show the return on human investments relative to productivity and profitability. Which metric should she use in this situation? management values attitudes toward risk utilitarianism The factors that influence an organization's investment orientation include _______. employee outcomes, operational outcomes, financial/accounting outcomes, market-based outcomes Based on the HR Value Chain, the order of factors in the chain occurs in which order? data-driven The HR function at Google is highly effective because it uses a(n) __________ approach. HR Expense Factor The president of a major retailer wants to take a more strategic approach to HR by focusing on a key metric that can be used to show the degree of leverage of human capital. Considering the methods we have reviewed in this chapter, which method would be most appropriate? Elements are usually limited to race, gender, ethnicity In terms of compliance with EEO laws, which of the following is true? The company culture is fluid and adaptive In terms of managing diversity, which of the following is true? It created a chief diversity officer position Global accounting and consulting firm PwC took what critical action in 2003 to support diversity in the company? Which of the following statements is true regarding generational diversity? Information technology is being used to perform functions previously handled by middle managers. -Generation X expects to be given more self-control, and they are less interested in job security. -Generation Y brings an especially global and tolerant outlook to work. -Generation Y is especially entrepreneurial. Which of the following statements is true regarding generational diversity? Generation X prefers direct, competent, informal, flexible, supportive leadership. Which of the following is true regarding the leadership preferences of different generations of workers? -Failing to hire an applicant because she is a transgender woman. -Firing an employee because he/she is planning or has made a gender transition. -Denying an employee promotion because he is gay or straight. Based on the Civil Rights Act of 1964, which of the following would be unlawful regarding the treatment of LGBT applicants or employees? It built a distribution facility that was specifically designed to employ workers with disabilities. Walgreen's took which action to demonstrate its commitment to hiring workers with disabilities? the emphasis on recruiting from elite universities that have diversity problems of their own The lack of workforce diversity in leading firms in Silicon Valley is attributed to _________. Make sure that the affinity groups are linked to the overall diversity strategy of the company and that they are not allowed to operate in isolation You have been hired as a diversity consultant by the management team at a major telecommunications firm that wants to create affinity groups for various dimensions of diversity (e.g., race, gender, disabilities, LGBT) in the company. Management has expressed a strong desire that these affinity groups be successful and sustainable in the future. Given this, what would be a key recommendation you would offer management? employment status b. marital status c. experience Individual dimensions of diversity include __________. -There should be a statement about the ethical use of company assets. -There should be a statement about the organization's relationship with the environment. -There should be a statement about how employees are to be treated. You have been hired as an HR consultant by the CEO of a major hotel chain. In response to recent lawsuits against the company, senior management has decided that it wants to create and implement a formal ethics in business initiative. Part of this initiative involves creating a code of ethics for all members of the company. Based on this situation, what would you recommend to the CEO in terms of the types of statements that should be included in the code of ethics?