Effective Training 5th Edition by Blanchard - Test Bank

, TEST BANK FOR
EFFECTIVE TRAINING:
SYSTEMS, STRATEGIES, AND PRACTICES

CHAPTER ONE: TRAINING IN ORGANIZATIONS

MULTIPLE-CHOICE QUESTIONS


1. Which of the following is evidence supporting the assertion that
companies are investing in more training?
A) Higher net sales per employee
B) Higher gross profits per employee
C) Higher ratios of market to book value
D) Both A & B
E) All of the above
Answer: E
Difficulty: Easy
Page Ref: 3

2. In an open system model, which of the following statements is NOT
true?
A) Open systems have a dynamic relationship with their
environment.
B) Open systems may exist as part of another open system.
C) The system is open to influences from its environment.
D) Outputs never have an influence on future inputs.
E) All of the above are true.
Answer: D
Difficulty: Moderate
Page Ref: 4

3. Viewing training as a subsystem of an organizational system, the
inputs into the training subsystem include an organization’s
A) Strategies.
B) Mission.
C) Resources.
D) People.
E) All of the above.
Answer: E
Difficulty: Easy
Page Ref: 5

4. In the training model, a triggering event is
A) An organizational performance gap.
B) A signal that training has been successful.

1
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall

, C) A type of behavioral-based evaluation.
D) Input into the development phase of training.
E) None of the above.
Answer: A
Difficulty: Easy
Page Ref: 6

5. Which of the following sources is an input to the analysis process?
A) The organization structure
B) Problematic operational areas
C) The people within the operational areas
D) Both B & C
E) All of the above
Answer: E
Difficulty: Challenging
Page Ref: 6-7

6. Input into the developmental phase of the training model comes from
A) Needs analysis.
B) Design.
C) Evaluation.
D) Both B & C.
E) None of the above.
Answer: D
Difficulty: Challenging
Page Ref: 7

7. In the evaluation of training, a determination of whether the trainer
actually covered all aspects of the training as designed is called
A) Outcome evaluation.
B) Outcome.
C) Phase evaluation.
D) Process evaluation.
E) Procedural evaluation.
Answer: D
Difficulty: Moderate
Page Ref: 8

8. Which of the following is NOT true of outcome evaluation?
A) It uses training objectives as its criteria for success.
B) This is all the information you need to improve a training
program.
C) It is conducted at the end of training.
D) All of the above are true.
Answer: B
Difficulty: Moderate


2
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall

, Page Ref: 8

9. All aspects of the training program come together in the
A) Design phase.
B) Implementation phase.
C) Development phase.
D) Analysis phase.
E) Evaluation phase.
Answer: B
Difficulty: Challenging
Page Ref: 8

10. When evaluating training, the major type of evaluation to consider is
A) Process evaluation.
B) Analysis evaluation.
C) Outcome evaluation.
D) Both A & C.
E) Both B & C.
Answer: D
Difficulty: Easy
Page Ref: 8

11. Which of the following statements is true?
A) Training has yet to show a positive effect on the bottom line.
B) Training managers are alone in realizing that alignment of
training with the business strategy is important.
C) Worker knowledge provides a competitive advantage.
D) Alignment of training with the business strategy is quite simple
to do.
Answer C
Difficulty Moderate
Page Ref 9

12. Which of the following statements is true?
A) Twitter and Facebook have shown to be ineffective as
enhancements to training.
B) Social networking can be used to support on-the-job training.
C) The number of females in the workforce has reached 38
percent.
D) Hispanics are by far the largest minority group in both Canada
and the USA.
E) Both C & D are true.
Answer: B
Difficulty: Moderate
Page Ref: 9 – 10



3
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall