Business Process (BPS)

BPS theory: Introduction into SIPOC
To understand what is or can be a business process:
A process is a set of repetitive activities it continuously transforms an input into another form
called an output.
A process can be a machine, man or man-machine system. During processing work is done and
value is added to the input The set of input process output is sometimes called an operating
system.
VALUES




If you identify the customer user of the output and supplier as the input and add them to the
operating system you have constructed the SIPOC diagram which provides a more thorough
understanding of the process.

, The differences between processes and projects, since they are analyzed and managed
differently.




BPS theory: Definition of a Business Process
➔ A (business) process is a set of interrelated activities designed to transform inputs into
outputs
➔ “Black Box” approach




BPS theory: Definition of a Business Procedure
➔ A (business) procedure is a way of carrying out a (business) process or activity

BPS theory: Definition of a Business Process System
➔ A (business) process system is a model of the business, showing how (business)
processes fit together to meet the goals of the company
➔ Value chain (by Michael Porter)