Lean Six Sigma Green Belt (LSSGB) COMPLETE 2024 STUDY GUIDE WITH 100% CORRET ANSWERS

The Journey of Quality Meanings of Six Sigma Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:00 Full screen Benefits of Six Sigma -Eliminates the root cause. -Creates robust products and services. -Reduces process variation and waste. -Ensures customer satisfaction. -Achieves process standardization. -Reduces rework by getting it right the first time. -Addresses the key business requirement. -Helps gain competitive advantage. -Achieves the organizational goals. DMAIC Define Measure Analyze Improve Control Define Tools -SIPOC -Voice of Customer -Critical to Quality (CTQ) -Quality Function Deployment (QFD) -Failure Modes and Effects Analysis (FMEA) -Cause and Effect Matrix Measure Tools -Measurement System Analysis (MSA) -Control charts -Process capability -normality plots Analyze Tools -Simple linear regression (SLR) -Pareto charts -Fishbone Diagram -FMEA -Multi-vari charts -hypothesis testing Improve Tools -brainstorming -piloting -FMEA -Design of Experiements Control tools -Control charts -control plan -Measurement System Analysis (MSA) Specification limits limits set by a customer representing the range of variation the customer can tolerate or accept Opportunity Every chance for a process to deliver an output characteristic that is either right or wrong per the customer specfications. Defect result of an opportunity that does not meet customer specifications and does not fall within USL and LSL Defective Results when the entire unit is identified as a nonconforming product regardless of the number of defects observed. Rolled Throughput Yield (RTY) or Yield Value Measure of process efficiency expressed and indicates percentage of units that are defect free. Defects per Million Opportunity (DPMO) Measure of process performance. DPMO = defects observed divided by total number of opportunities times one million. Sigma Level Conversion Table 4 Components of a Business Process -Inputs (x) -Process -Output (y)/effects -Feedback: helps in process control by suggesting changes to inputs Balanced Scorecard (BSC) components -Financial: objectives and tracking -internal/business processes: operational goals and performance -customer satisfaction: customer facing objectives -learning and growth: intangible factors of success, learning BSC Benefits