The Customer Service Profession Module Quiz_Unit 6_Lesson12

The Customer Service Profession_Module Quiz_Unit 6_Lesson12 Question 1 It is important to in order to empower yourself as part of your professional and personal work-life balance.  take control and take command Question 2 As a customer service professional, the challenges you face are solvable with training, development, and networking.  True Question 3 Judging ourselves against others does not tend to lead to personal growth, personal development, or career advancement.  True Question 4 _____ is a principle challenge in a career as a customer service professional.  The many channels by which people can contact an organization Question 5 Finding equilibrium in your professional and personal lives rewards you with .  all of the above Question 6 As technology advances, which of the following is true about the customer service experience?  Customers want to resolve their problems using self-service. Question 7 In any professional career, there are endless ongoing and added stressors that can diminish your ability to be productive both at work and at home.