IAHSS Basic Officer Certification Questions(Study Questions And Answers)2024

A good method for a supervision to become promotable would be - produce opportunities and goals for personal growth According to this chapter, how many basic funtions are there of effective leadership? - Eight all of the following are variables of effective communications - Accurate empathy-Positive regard- Genuineness-Specificity Complete the statement, "Crime prevention is" - Everyone's responsibility healthcare organizations establish extensive budgeting programs in an attempt to - anticipate cost and expected revenues How often should the employee hand book be updated? - Every year Leadership is - a process consisting of planing, integrating and improving performance Managing uncooperative patients exposes you and your staff to infection from - blood and body fluids Moral leadership is a trait of - informational leaders Most of a supervisor's responsibilities fall into two categories - personnel matters and tasks One obstacle to healthcare security becoming a profession is - the lack of structured prerequisite to practice progressive discipline is used to - modify behavior Supervisors are considered part of middle management linking - employees to upper administration Supervisors who participate in relevance, self-directed learning, experience, practicality and are internally motivated are considered - adult learners Taking advantage of educational opportunities prepares security personnel for - advancement into senior management positions Teh security profession has a tendency toward which style of management? - Authoritarian The chain of command is often described by which term? - Unbroken line of authority The first part of organization writing is what? - Formatting The greatest single indicator of a supervisor,s performance is their ability to create - constructive change The Judicial system,s function is to - interpret and apply the law to the unique facts involved in the variety of disputes which arise The main reason that training should be implemented would be - higher levels of competency and professionalism The most effective benefit of a crime prevention program is to enhance - value to the organization The term that best describes the theory of law outlying an employer's responsibility for their employee,s actions is known as - participant liability Training must document two things - 1. What was trained 2. Who was trained What always stays constant regardless of where you work? - Change What are the two distinct sides of a supervisor's work? - Personnel and tasks What is the difference between managers and leaders? - Leaders do the right thing What is the goal of managed care system? - To control coast What is the most important factor in being a security supervisor? - Honesty and Integrity What is the single secret to keeping employees content? - Take care of the little things What type of act is listening? - Unnatural What type of questions should you use to gather information? - Open -ended When administering progressive discipline a supervisor must do what? - Is not permitted to repeat steps Which category in the instruction's organizational chart best describes line officer's position? - Employees Which is not a responsibility of the security services leader? - spokesperson for the hospital with media Which of the following best defines delegation as described in this chapter? - A way to multiply effectiveness through others Which of the following describes a complaint? - Statement of unhappiness Which of the following describes the two basic categories of authority? - Formal and Informal Which of the following is not a core condition of effective communications? - Free of distraction Which of the following is not a result of dissatisfaction? - Fair treatment Which of the following is not a strategy that promotes job advancement? - Participating management Which of the following is not a stress factor? - Desire to help people Which of the following is not a tool used in indentifying program topics and developing safety tips? - Analyzing incident reports Which of the following is not a trait of a successful supervisor? - Span and control Which of the following is not an advantage of e-mail? - More of an interruption than a phone call Which of the following is not an example of structure learning? - Watching a mentor Which of the following is not part of the res