CPI Certification Test Questions With Verified Answers

4 Behavior Levels - Answer 1. Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction Staff Attitude and Approach to Anxiety - Answer Be Supportive an emphatic non-judgemental attempt to alleviate anxiety Staff Attitude and Approach to Defensive - Answer directive-attempt to control the situation and begin to set limits Staff Attitude and Approach Acting Out Person - Answer non-violent physical crisis intervention Staff Attitudes for Tension Reduction - Answer therapeutic rapport decrease in energy regaining of rationality integrated Experience - Answer we can set the tone for whether or not the behavior escalates or de-escalates non-verbal-proxemics (personal space) - Answer area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity. kinesics (body language) - Answer non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands 3 reasons for using the CPI supportive stance - Answer safety less threatening communicates respect components of the communication pyramid - Answer verbal communication, para verbal coomunication, and non-verbal communication what is paraverbal communication - Answer how we say what we say three components of paraverbal communication - Answer tone volume cadence total voice control what is the verbal escalation continuum? - Answer the kite 1. Questioning 2. Refusal 3. Release 4. Intimidation 5. Tension-Reduction what is questioning - Answer information-seeking what is an intervention for questioning - Answer give a rational response redirect what is refusal? - Answer non-compliance what is an intervention for refusal - Answer set limits give options what is release - Answer high energy outburst intervention for release - Answer let it happen isolate the situation what is intimidation - Answer verbal or non verbal threats intervention for intimidation - Answer take it seriously get help document what is tension reduction - Answer decreased energy and regaining rationality what is an intervention for tension reduction - Answer therapeutic rapport 3 keys to setting limits - Answer 1. keep it simple