Certification CQPA PART 1,2,3,4

Part 1 Quality planning Correct Answer: structured method of designing and establishing steps necessary to ensure that a product or service satisfies a customer. She hart Correct Answer: 1930s developed methods for statistical analysis and control of quality; One of Deming teachers; SPC control chart; she hart cycle- Plan do study act Deming Correct Answer: 1950s taught methods to Japanese engineers and executives; origin of TQM; 14 Points, cooperation, theory of profound knowledge Juan Correct Answer: 1950s taught concepts of controlling quality and managerial breakthrough; First to incorporate the human aspect of quality management aka TQM-- quality trilogy: quality planning, quality improvement, quality control; QP activity of (1) establishing quality goals and (2) developing the products and process required *planning without goals is NOT possible Feigen Baum Correct Answer: 1950s book total quality control forerunner for the present understanding of TQM, was published; Founding chairman of the board of International Academy for Quality; "thinking out in advance the sequence of actions to accomplish a proposed course of action in doing work to accomplish certain objectives" Crosby Correct Answer: promotion of zero defects (1950s) ANSI/ISO/ASQ Q Correct Answer: QP: part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources to fulfill the quality objectives Purpose of quality planning Correct Answer: identify actions that can increase effectiveness and efficiency of activities and processes Approaches of quality planning Correct Answer: Strategic-- long term Tactic Implementation-- short term (operational)