CMAA Exam Study Guide | Verified | Latest Update 2024

CMAA Exam Study Guide | Verified | Latest Update 2024 What is the medical law? - ✔✔the medical administrative assistant is required to have a basic understanding of the legal principles. what is the physician -patient relationship? - ✔✔an implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, judgment as another physician under the same circumstamces define: implied consent - ✔✔apperent through their action of seeking the services of the physician define: informed consent - ✔✔a written form that states the understanding of the prescribed treatment as well as its accompanying risks define: Good Samaritan Act - ✔✔a volunteer is not held liable for any civil damages that may occur as a result of their efforts to provide emergency care. What does the patient bill of right do? - ✔✔it promotes the interests and well beings of patients within any healthcare facility What is HIPPA? - ✔✔[Health Insurance Portability and Accountability Act] a fediral law designed to protect the privacy of individuals health information define: Abandonment - ✔✔the discontinuation of medical care without proper notice define: Arbitration - ✔✔the usage of an impartial third party for the hearing and determination of a dispute define: Battery - ✔✔the unlawful use of force or violence define: Negligence - ✔✔the failure to provide the necessary care that is required for a person's situation define: Statutes - ✔✔state law phone etiquette STEP 1: - ✔✔answer the phne promptly and kindly phone etiquette STEP 2: - ✔✔be sure to properly speak into the phne phone etiquette STEP 3: - ✔✔be sure to give the caller ur undivided attn phone etiquette STEP 4: - ✔✔speak clearly and distinctly phone etiquette STEP 5: - ✔✔always be courteous phone etiquette STEP 6: - ✔✔be sure to ask the caller's permission be4 placing them on hold phone etiquette STEP 7: - ✔✔never allow and angry or aggressive caller upset u; remain calm and composed what is verbal communication? - ✔✔the use of language or words spoken what is nonverbal commuication? - ✔✔the use of eye contact, body language, facial expression, or symbolic expression to communicate a message. What types of scheduling is there? - ✔✔wave scheduling, modified wave scheduling, double booking define: Wave Scheduling - ✔✔provides service to several patients at same time