WGU C846 ITIL|117 |Review | Questions with 100% Correct Answers | Verified | Latest Update

Strategy life cycle - ️️This is considered the core of the life cycle management process Core Service - ️️A service that produces the basic outcome of the customers desire Customer - ️️Someone who buys good or services Enabling service - ️️A service needed to deliver a core service Enhancing service - ️️A service that is added to the core to make it more attractive IT Service - ️️A service carried out by an IT provider. Consist of a combination of IT technology, people, and processes Outcome - ️️The result of carrying out an activity, following a process, delivering an IT service. The term is used for intended results as well as actual results Process - ️️Is a set of structured set of activities designed to accomplish a specific objective. Service - ️️A mean to deliver value to a customer by facilitating the outcome a customer wants without the ownership and cost and risk. Service Management - ️️A set of specialized organizational capabilities for providing value to customers in the form of services