Operations Management Final (Chapter
16: Supply Chain Management)
What is Supply Chain? - ANS A set of entities and relationships that cumulatively
define materials and information flows both downstream (toward the customer) and
upstream (toward the very first supplier)
What is Physical Supply? - ANS The flow of materials for upstream nodes into the focal
entity
What is Physical Distribution? - ANS The flow of materials from the Focal Entity
through downstream nodes toward the end customers
What is the Distribution Channel? - ANS It is the specific route from the producer
forward ---through various nodes to the end customer
What is Supply Chain Management? (SCM) - ANS Is the design and management of
seamless, value-added processes across organizational boundaries to meet the real
needs of the end customer.
What are the 3 Functions of Supply Chain Management (SCM)? - ANS Sourcing
Operations
Logistics
The 3 functions of SCM are best captured by what? - ANS The SCOR Model
What is the SCOR Model? - ANS It represents a cross industry process framework and
standard for defining what SCM entails
What are the 5 SCOR methods? - ANS Plan
, Source
Make
Deliver
Return
What is Demand Management? - ANS Refers to the decisions that are taken to affect
the quantities demanded of one or more products that are served by a supply chain.
What are the 5 key ways to measure Supply Chain Performance? - ANS 1. Delivery
2. Quality
3. Flexibility
4. Time
5. Cost
What is Quality?
(measuring supply chain performance) - ANS It is measured in performance of product
or service
What is Flexibility?
(measuring supply chain performance) - ANS Is the ability to rapidly change operations
and supply chain
What is Time?
(measuring supply chain performance) - ANS Is measured not only for an individual
company but also for the entire supply chain. With Throughput time
What is Cost?
(measuring supply chain performance) - ANS It refers to the unit cost of the product to
service or total supply chain
What is Total Supply Chain Throughput Time? - ANS The sum of the throughput times
of each of the entities in the supply chain
16: Supply Chain Management)
What is Supply Chain? - ANS A set of entities and relationships that cumulatively
define materials and information flows both downstream (toward the customer) and
upstream (toward the very first supplier)
What is Physical Supply? - ANS The flow of materials for upstream nodes into the focal
entity
What is Physical Distribution? - ANS The flow of materials from the Focal Entity
through downstream nodes toward the end customers
What is the Distribution Channel? - ANS It is the specific route from the producer
forward ---through various nodes to the end customer
What is Supply Chain Management? (SCM) - ANS Is the design and management of
seamless, value-added processes across organizational boundaries to meet the real
needs of the end customer.
What are the 3 Functions of Supply Chain Management (SCM)? - ANS Sourcing
Operations
Logistics
The 3 functions of SCM are best captured by what? - ANS The SCOR Model
What is the SCOR Model? - ANS It represents a cross industry process framework and
standard for defining what SCM entails
What are the 5 SCOR methods? - ANS Plan
, Source
Make
Deliver
Return
What is Demand Management? - ANS Refers to the decisions that are taken to affect
the quantities demanded of one or more products that are served by a supply chain.
What are the 5 key ways to measure Supply Chain Performance? - ANS 1. Delivery
2. Quality
3. Flexibility
4. Time
5. Cost
What is Quality?
(measuring supply chain performance) - ANS It is measured in performance of product
or service
What is Flexibility?
(measuring supply chain performance) - ANS Is the ability to rapidly change operations
and supply chain
What is Time?
(measuring supply chain performance) - ANS Is measured not only for an individual
company but also for the entire supply chain. With Throughput time
What is Cost?
(measuring supply chain performance) - ANS It refers to the unit cost of the product to
service or total supply chain
What is Total Supply Chain Throughput Time? - ANS The sum of the throughput times
of each of the entities in the supply chain
