Vita certification Revised text 2023/2024

VSC by upholding the highest ethical standards. Can a volunteer be removed and barred from the VITA/TCE program for violating the Volunteer Standards of Conduct? -answers Yes If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what is the appropriate action to take? -answers c. Thank the taxpayer, and explain that you cannot accept any payment for your services. Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When preparing a return for Jill, Jake learns that Jill does not have a bank account to receive a direct deposit of her refund. Jill is distraught when Jake tells her the paper refund check will take three or four weeks longer than the refund being direct deposited. Jill asks Jake if he can deposit her refund in his bank account and then turn the money over to her when he gets it. What should Jake do? -answers b. Jake should explain that a taxpayer's federal or state refund cannot be deposited into a VITA/TCE volunteer's bank account and she will have to open an account in her own name to have the refund direct deposited.