Test Bank For Business Communication Process & Product 10th Edition

,Name: Class: Date:

Chap 01_10e

Indicate whether the statement is true or false.
1. Social media apps are considered disruptive technologies because they hinder our workplace productivity.
a. True
b. False

2. Items found on the Internet, such as news articles, photos, and music, are in the public domain and free to be
used or shared.
a. True
b. False

3. E-mail is considered a leaner medium than face-to-face communication.
a. True
b. False

4. David, a payroll clerk, came up with an idea for processing payroll more efficiently and presented it to the
Human Resources Department manager. This is an example of an upward flow of communication.
a. True
b. False

5. Today’s new communication technologies have made writing skills less important than in the past.
a. True
b. False

6. Communicators who intentionally obscure meaning with long sentences and difficult words are being unethical.
a. True
b. False

7. According to media richness theory, face-to-face conversations are the richest because they provide more
helpful cues and allow for immediate feedback.
a. True
b. False

8. Melinda, a company department manager, frequently communicates via text messages with other department
managers within the company. This is an example of an upward flow of communication.
a. True
b. False

9. Maxwell is sending an e-mail message to the Securities and Exchange Commission to ask about a specific
Sarbanes-Oxley regulation. This is an example of internal communication.
a. True
b. False

10. E-commerce refers to mobile technology businesses.
a. True
b. False

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,Name: Class: Date:

Chap 01_10e

11. Ethical standards usually consist of convenience, personal goals, and company profits.
a. True
b. False

12. E-mail is rapidly becoming the preferred communication channel for online customer service.
a. True
b. False

13. External communication for routine purposes is likely to be handled via e-mail.
a. True
b. False

14. Managers can use the grapevine productively by sharing bad news as well as good news.
a. True
b. False

15. Backchannel communication refers to the conversations that occur prior to a meeting or presentation to aid in its
planning.
a. True
b. False

16. Your comments on LinkedIn, Instagram, Facebook can help you build your professional brand.
a. True
b. False

17. Information flows through formal communication channels in three directions: downward, upward, and spiral.
a. True
b. False

18. Project-based teams are becoming a thing of the past as workers are dispersed in various locations.
a. True
b. False

19. Fake news refers to misinformation that comes from both accidental untruth and intentional untruth.
a. True
b. False

20. Internal communication includes sharing ideas and messages with superiors, coworkers, and subordinates.
a. True
b. False

21. Social presence is greater in asynchronous communication (e-mail, forum post) than in synchronous
communication (live chat, IM).
a. True
b. False


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, Name: Class: Date:

Chap 01_10e

22. To improve information flow, many of today's companies have decreased the number of operating units and
managers, thereby shortening lines of communication.
a. True
b. False

23. A company’s CEO has developed a five-year strategic plan and will share it with all employees. This is an
example of downward communication.
a. True
b. False

24. Flattened management hierarchies allow companies to react more quickly to market changes.
a. True
b. False

25. Sharing economy refers to full-time positions being divided over two employees working part-time.
a. True
b. False

26. The term information worker refers to an employee who is responsible for creating and maintaining company
databases.
a. True
b. False

27. Diverse workforces are more likely to create the products that consumers demand.
a. True
b. False

28. One challenge posed by flatter organizations is that every employee must be a skilled communicator.
a. True
b. False

29. Future-proof occupations include those that involve data processing and operating machinery.
a. True
b. False

30. Digital nomads refer to workers who are unable to travel because they must be on site to troubleshoot
company technology issues.
a. True
b. False




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