State farm auto external claim Resource
Certification Exam
You're preparing an estimate on a customer's vehicle that requires refinishing of the hood and
right front fender only. The hood is the first panel listed on the estimate. According to most
Collision Estimating Guides, would refinish overlap be applicable on the hood? Choose the most
correct statement.
Select the single best answer:
A. Overlap would not be applicable on the hood refinish time as it's the first major panel. A
refinish overlap deduction would be applicable to the fender refinish time as it's an adjacent
major panel.
B. A refinish overlap deduction would be applicable to the hood refinish time as it's the first
major panel. A refinish overlap deduction would also be applicable to the fender refinish time as
it's an adjacent major panel.
C. Overlap would not be applicable to the hood refinish time or to the fender refinish time as
they are not defined as major panel. - ANSB.)A refinish overlap deduction would be applicable
to the hood refinish time as it's the first major panel. A refinish overlap deduction would also be
applicable to the fender refinish time as it's an adjacent major pane
When estimating vehicle damage, if its determined a repair operation is necessary, you should
include a separate line item allowance on your estimate.
T or F - ANSTrue
State Farm customers can have their vehicles repaired at the repair facility of their choice.
T or F - ANSTrue
According to State Farm Guidelines, would betterment potentially apply when refinishing a
complete vehicle?
Yes or No - ANSYes
The prices State Farm pays for most repair operations is determined from:
A.)Printed or Electronic price guide
B.)Repair facility survey results
C.)Judgement Time
Certification Exam
You're preparing an estimate on a customer's vehicle that requires refinishing of the hood and
right front fender only. The hood is the first panel listed on the estimate. According to most
Collision Estimating Guides, would refinish overlap be applicable on the hood? Choose the most
correct statement.
Select the single best answer:
A. Overlap would not be applicable on the hood refinish time as it's the first major panel. A
refinish overlap deduction would be applicable to the fender refinish time as it's an adjacent
major panel.
B. A refinish overlap deduction would be applicable to the hood refinish time as it's the first
major panel. A refinish overlap deduction would also be applicable to the fender refinish time as
it's an adjacent major panel.
C. Overlap would not be applicable to the hood refinish time or to the fender refinish time as
they are not defined as major panel. - ANSB.)A refinish overlap deduction would be applicable
to the hood refinish time as it's the first major panel. A refinish overlap deduction would also be
applicable to the fender refinish time as it's an adjacent major pane
When estimating vehicle damage, if its determined a repair operation is necessary, you should
include a separate line item allowance on your estimate.
T or F - ANSTrue
State Farm customers can have their vehicles repaired at the repair facility of their choice.
T or F - ANSTrue
According to State Farm Guidelines, would betterment potentially apply when refinishing a
complete vehicle?
Yes or No - ANSYes
The prices State Farm pays for most repair operations is determined from:
A.)Printed or Electronic price guide
B.)Repair facility survey results
C.)Judgement Time
