Genesys Cloud Implementation questions with correct answers

What are the features of the Contact Center? CORRECT ANSWER-1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? CORRECT ANSWER-Every member of the organization, regardless of their role, uses the Collaborate features. Those requiring telephony services use the Communicate features. What roles have contact center communications responsibilities? CORRECT ANSWER-1. Contact Center Agents 2. Supervisors 3. Telephony Administrators 4. Super Administrators What is the difference between a Collaborate and Communicate License? CORRECT ANSWER-Collaborate license is free for users and Communicate requires a license to run.