IAHSS Basic 2023 /Questions And Answers
Quiz :Which of the following is NOT one of the classifications of healthcare
organizations discussed in this chapter? (begin chapter 1) - Answer :Individual
Healthcare
Quiz :Which of the following is NOT a risk issue for healthcare? -
Answer :Mostly female staff
Quiz :Which of the following is usually at the top of the organizational chart? -
Answer :Board of Directors
Quiz :Which of the following statements best describes employees? -
Answer :All staff directly employed by the facility
Quiz :Security uses senior management's endorsement to build what kind of
program? - Answer :Strong and effective
Quiz :How should friendships and interpersonal relationships between security
officers and staff members from other departments be treated? (begin chapter
2) - Answer :Encouraged, but security staff educated about ethics and avoiding
favoritism.
Quiz :Which of the following allows a department to assess its cost
effectiveness within an organization? - Answer :Benchmarking
Quiz :What should the most primary overriding concern of any security
department be? - Answer :The safety and well-being of anyone in the facility.
Quiz :Which of the following are skills a security professional should have and
use at all times? - Answer :All of the above (Good observation skills, good
comm skills, tolerance)
Quiz :Why are vendors potentially a high security risk to a healthcare facility? -
Answer :Vendors often have access to sensitive areas yet staff of the
healthcare organization may know very little about vendors' backgrounds.
Quiz :In the patient and family centered care philosophy, who determines
which individuals are part of the patient's family? - Answer :The patient,
provided he or she is developmentally mature and competent to do so.
, Quiz :Which of the following is NOT an example of an external customer?
(begin chapter 3) - Answer :Employees
Quiz :Which of the following does NOT help the security uniform
communicate an appropriate message to the public? - Answer :Wearing the
uniform shirt untucked.
Quiz :Which of the following is NOT an example of undesirable behavior and
demeanor in a security officer? - Answer :Confidence
Quiz :What is the relationship between employees and management
sometimes called? - Answer :Employee relations
Quiz :Which of the following may union members NOT do during picketing? -
Answer :Block entrances to the facility.
Quiz :The speech pattern related to your tone of voice is considered which
form of communication? (begin chapter 4) - Answer :Paraverbal
communication
Quiz :Which of the following is not a proper technique to use when providing
good customer service? - Answer :Looking at your watch every few minutes.
Quiz :"Perception is reality" - Which of the following is important for the
security professional to remember regarding this statement? - Answer :All of
the above (all interactions are subject to personal interpretation, positive
nonverbals and paraverbals will influence the perception of customers, a
customers prior history of interaction may impact their initial impressions of
security in either an adverse or positive way)
Quiz :Which of the following are powerful reasons to advocate and promote
strong customer service? - Answer :All of the above (strong customer service
prevents violence and helps preserve a safe therapeutic environment,
customer service supports people in crisis and may have a lasting impact for
the customer, strong customer service allows security officers opportunities to
problem solve with a person in crisis.)
Quiz :The L.A.S.T. technique in managing complaints requires security
professionals to... - Answer :Listen, Apologize, Solve, Thank
Quiz :Which of the following is NOT one of the classifications of healthcare
organizations discussed in this chapter? (begin chapter 1) - Answer :Individual
Healthcare
Quiz :Which of the following is NOT a risk issue for healthcare? -
Answer :Mostly female staff
Quiz :Which of the following is usually at the top of the organizational chart? -
Answer :Board of Directors
Quiz :Which of the following statements best describes employees? -
Answer :All staff directly employed by the facility
Quiz :Security uses senior management's endorsement to build what kind of
program? - Answer :Strong and effective
Quiz :How should friendships and interpersonal relationships between security
officers and staff members from other departments be treated? (begin chapter
2) - Answer :Encouraged, but security staff educated about ethics and avoiding
favoritism.
Quiz :Which of the following allows a department to assess its cost
effectiveness within an organization? - Answer :Benchmarking
Quiz :What should the most primary overriding concern of any security
department be? - Answer :The safety and well-being of anyone in the facility.
Quiz :Which of the following are skills a security professional should have and
use at all times? - Answer :All of the above (Good observation skills, good
comm skills, tolerance)
Quiz :Why are vendors potentially a high security risk to a healthcare facility? -
Answer :Vendors often have access to sensitive areas yet staff of the
healthcare organization may know very little about vendors' backgrounds.
Quiz :In the patient and family centered care philosophy, who determines
which individuals are part of the patient's family? - Answer :The patient,
provided he or she is developmentally mature and competent to do so.
, Quiz :Which of the following is NOT an example of an external customer?
(begin chapter 3) - Answer :Employees
Quiz :Which of the following does NOT help the security uniform
communicate an appropriate message to the public? - Answer :Wearing the
uniform shirt untucked.
Quiz :Which of the following is NOT an example of undesirable behavior and
demeanor in a security officer? - Answer :Confidence
Quiz :What is the relationship between employees and management
sometimes called? - Answer :Employee relations
Quiz :Which of the following may union members NOT do during picketing? -
Answer :Block entrances to the facility.
Quiz :The speech pattern related to your tone of voice is considered which
form of communication? (begin chapter 4) - Answer :Paraverbal
communication
Quiz :Which of the following is not a proper technique to use when providing
good customer service? - Answer :Looking at your watch every few minutes.
Quiz :"Perception is reality" - Which of the following is important for the
security professional to remember regarding this statement? - Answer :All of
the above (all interactions are subject to personal interpretation, positive
nonverbals and paraverbals will influence the perception of customers, a
customers prior history of interaction may impact their initial impressions of
security in either an adverse or positive way)
Quiz :Which of the following are powerful reasons to advocate and promote
strong customer service? - Answer :All of the above (strong customer service
prevents violence and helps preserve a safe therapeutic environment,
customer service supports people in crisis and may have a lasting impact for
the customer, strong customer service allows security officers opportunities to
problem solve with a person in crisis.)
Quiz :The L.A.S.T. technique in managing complaints requires security
professionals to... - Answer :Listen, Apologize, Solve, Thank
