Board of Governors Examination Online Tutorial Quality and Performance Improvement Sample Test Questions

Board of Governors Examination Online Tutorial Quality and Performance Improvement Sample Test Questions Which characteristic of a high-risk process would tend to increase the risk of a process failure? a. Simplicity b. Consistency c. Variability d. Automation - ANS C. A healthcare institution would use nationally accepted clinical benchmarks to: a. Determine what services the institution should offer to meet the needs of the area b. Obtain a comprehensive view of the state of the institution's business c. Evaluate the outcomes of a clinical process d. Oversee the clinical structure of the institution - ANS C. In designing a risk management program for your organization, what approach would have the most impact on reducing risk? a. Developing a reporting system for medical errors and injuries to staff and visitors b. Require assessments of high-risk areas or processes within each service, department and unit c. Use task forces to address key Joint Commission standards that apply to risk management d. Educate staff on potential risks and patient safety practices - ANS B. In conducting a risk assessment, what would be the first action to take? a. Identify the steps in the process of concern b. Identify what could fail in the process c. Identify causes of failure in the process d. Identify priorities for action - ANS A. Your medical staff on the general medicine unit has been complaining about the delays in the administration of medications. You study the processing times on other units and indeed find that the general medical unit times are considerably longer. What would be your first step to take? a. Implement best practices from other units b. Have the manager from the highest performing unit assist the general medical unit in its improvement efforts c. Establish benchmarks for processing times across the organization d. Organize a process improvement team on the general medical unit - ANS D. 6) What tool is most appropriate in identifying priorities for action? a. Flowchart b. Cause-effect diagram c. Pareto chart d. Run chart - ANS C. What approach best ensures loyalty (returned visits) by patients to your organization? a. Patient satisfaction surveys b. Patient engagement c. An effective complaint resolution process d. Customer service training - ANS B.