DSM 8 Exam Questions With Correct Answer

High-volume, low-variety production is best suited for which of the following process strategies? - ANSWERProduct-focused Which of the following is not a strategy for improving service productivity? - ANSWERMass customization In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except __________. - ANSWERcustomization Which of the following transformations generally has the highest equipment utilization? - ANSWERProduct-focused process An assembly line is an example of a __________. - ANSWERrepetitive process Which of the quadrants in the service process matrix has high labor intensity and low customization? - ANSWERMass service A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called __________. - ANSWERa flexible manufacturing system This type of process-analysis tool is a schematic of the movement of material, product, or people. - ANSWERProcess mapping In many applications, human quality inspectors can be replaced effectively by __________. - ANSWERvision systems Which of the quadrants in the service process matrix has high labor intensity and high customization? - ANSWERProfessional service Three types of processes are __________. - ANSWERprocess focus, repetitive focus, and product focus