PROSERVE ALCOHOL LICENSE TEST Primary Service Providers 100% Correct

PROSERVE ALCOHOL LICENSE TEST Primary Service Providers 100% Correct Primary Service Providers Bartenders Food and beverage servers Clerks at a liquor store Maitres d' Supervisors Managers Liquor agency representatives Greeters, hosts and hostesses Delivery service staff Ticket-takers and sellers Security staff Primary service providers are people who are connected with liquor service or sales and have direct contact with customers or guests. Secondary Service Providers Parking attendants Bussers Stock clerks Maintenance personnel Ushers Slot operators and attendants, dealers, Monitor Room personnel in casinos Janitorial staff Secondary service providers do not sell or serve liquor themselves, but they do work in a place where liquor is served or sold. They usually do not have direct contact with customers or guests. Duty Of Care Responsibility to your customers to make sure liquor is sold or served in a safe and responsible way. You must make sure that no one is hurt because of the way you've done your job. As a manager, supervisor or special event host, how will I know when I have a duty of care? When following laws and policies to do business or have an event. When servers report a problem with someone who may have had too much to drink. To help staff or volunteers to slow service when needed, or to say "No" (stop service) to people who appear to have had too much to drink. To help staff or volunteers manage problem customers or guests who may have had too much to drink. To help deal with a customer or guest who may have had too much to drink, but insists on driving. Training staff to make sure that liquor is not sold, served or given to minors. As a manager, supervisor or special event host, how can I do my duty of care when I am at work? Work with other staff to make house policies for safe service. Make sure these policies are followed during all hours of operation. Working in less crowded areas and having enough staff on shift means it is easier to watch how much customers or guests have had to drink. This helps staff notice when someone appears to have had too much to drink, so problem situations can be dealt with quickly and safely. I can have a plan to help people who appear to have had too much to drink get home in a safe way. Help all workers know what to do before their shift starts. I can help new workers to do their duty of care when a customer who appears to have had too much to drink comes in. I need to make sure all workers are trained to check ID and know how to stop selling or serving to guests who appear to have had too much to drink but want to buy more liquor. As a worker, how will I know when I have a duty of care? When a customer or guest who appears to have had too much to drink enters your place of work or comes to the special event you're volunteering at. When you have to stop liquor service to a customer or guest. When a customer who appears to have had too much to drink leaves your place of work or special event. When a guest who appears to have had too much to drink tries to buy liquor or asks another guest to buy or order liquor after service was stopped. When an underage guest asks for a drink, tries to buy liquor from you, or accepts delivery of liquor for someone else. When you need to ask a customer who may have had too much to drink to leave your event or place of work. As a worker, how can I do my duty of care when I am at work? I should think about how my customers will get home safely at the end of the evening. I can be ready to help them get a cab or other safe way home. I need to know how to stop liquor service or sales to customers who appear to have had too much to drink and want to buy more liquor. I need to be aware of how much my customers have had to drink, and watch for signs that they have had too much. I need to know how to ask for and check ID. I need to know and follow house policies at work. Working with my co-workers, as a team will help make the night safe and fun for all. If you do not do your duty of care to your customers you can be legally responsible for any harm or damage they may cause. You can exercise duty of care to your customers by: Preventing them from getting intoxicated. Keeping them safe from harm and preventing them from doing harm to other people. Foreseeable harm any sort of danger that you can reasonably expect or imagine happening because of what is going on now preventative or proactive steps Things that you can do to keep yourself, your co-workers, customers and others safe Liquor liability not take reasonable steps to do your duty of care and this either caused or added to the harm, then you can be held legally responsible (liable) for what you did or for what you did not do. Maximum Service Maximum service limits the number of standard servings a customer can be sold or served at any one time. This helps prevent people from buying and drinking too much alcohol at one time, especially after 1:00 a.m.