Human Resource Management: Gaining a
Competitive Advantage 13th Edition Noe
TEST BANK
,TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) Companies have historically looked at human relations management (HRM) as a means
to contribute to profitability and quality.
⊚ true
⊚ false
2) The three product lines of human resources (HR) as a business are administrative services
and transactions, business partner services, and strategic partner roles.
⊚ true
⊚ false
3) The amount of time that the human relations management (HRM) function devotes to
administrative tasks is decreasing, and its role as a strategic business partner is increasing.
⊚ true
⊚ false
4) Senior Living Company has contracted with Truck to Go to handle all of its employee
relocation services to enable its company’s HR department to focus on other critical activities.
This is an example of outsourcing.
⊚ true
⊚ false
5) When a firm shifts to evidence-based human relations management (HRM), it should
stop using workforce analytics.
⊚ true
⊚ false
6) Intangible assets are less valuable than financial and physical assets, but they are difficult
to duplicate or imitate.
⊚ true
⊚ false
,7) You have been hired as a consultant by senior management at a senior care services
company that is experiencing issues with low employee satisfaction and high turnover. In your
meeting with management, you recommend to them that in exchange for working longer hours
without job security, employees want companies to provide flexible work schedules and
comfortable working conditions. This is a valid recommendation that you made to management.
⊚ true
⊚ false
8) Central Services Incorporated is faced with a decision to hire part-time employees or
more full-time employees. Management has heard that part-time employees make the job easier
to fill but take longer to train. On the other hand, it is easier to terminate full-time employees.
⊚ true
⊚ false
9) You have been hired by senior management at a major electric vehicle manufacturer to
help them design and implement a balanced scorecard to evaluate the company’s business
performance. In your meeting with management, you recommend to them that to be effective,
balanced scorecards must be customized by companies to fit different market situations,
products, and competitive environments. This is a valid recommendation that you made to
management.
⊚ true
⊚ false
10) Equinox Manufacturing Corporation has decided to adopt total quality management
(TQM) to enhance the global competitiveness of the company. In doing so, training in quality
was only offered to the production employees who worked on the production line. Based on
TQM, this was an effective approach to implementing a quality program.
⊚ true
⊚ false
11) Big data used in evidence-based HR gathers information from many different sources.
⊚ true
⊚ false
, 12) Workers with disabilities can be a source of competitive advantage.
⊚ true
⊚ false
13) When it comes to problem solving, cultural diversity can provide companies with a
competitive advantage.
⊚ true
⊚ false
14) Lean is a new way to envision the work. Projects using lean methodology emphasize only
new skills to improve and do not encourage the use of old skills in new ways.
⊚ true
⊚ false
15) Management at the Pinnacle Corporation sought to develop a work system that aligned
the company’s strategies, structures, and processes with the people and culture in the company.
This is an example of a high-performance work system.
⊚ true
⊚ false
16) As part of updating the HR resources available to employees and managers, Alban
Company creates an intranet of useful materials that include performance evaluation metrics.
This is an example of an HR dashboard.
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
answers the question.
17) Martina Zgonzalez, an HR specialist, is responsible for record keeping, workforce
analytics, social media, intranet and Internet access. This corresponds with the
________blankfunction of human resources.
Competitive Advantage 13th Edition Noe
TEST BANK
,TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) Companies have historically looked at human relations management (HRM) as a means
to contribute to profitability and quality.
⊚ true
⊚ false
2) The three product lines of human resources (HR) as a business are administrative services
and transactions, business partner services, and strategic partner roles.
⊚ true
⊚ false
3) The amount of time that the human relations management (HRM) function devotes to
administrative tasks is decreasing, and its role as a strategic business partner is increasing.
⊚ true
⊚ false
4) Senior Living Company has contracted with Truck to Go to handle all of its employee
relocation services to enable its company’s HR department to focus on other critical activities.
This is an example of outsourcing.
⊚ true
⊚ false
5) When a firm shifts to evidence-based human relations management (HRM), it should
stop using workforce analytics.
⊚ true
⊚ false
6) Intangible assets are less valuable than financial and physical assets, but they are difficult
to duplicate or imitate.
⊚ true
⊚ false
,7) You have been hired as a consultant by senior management at a senior care services
company that is experiencing issues with low employee satisfaction and high turnover. In your
meeting with management, you recommend to them that in exchange for working longer hours
without job security, employees want companies to provide flexible work schedules and
comfortable working conditions. This is a valid recommendation that you made to management.
⊚ true
⊚ false
8) Central Services Incorporated is faced with a decision to hire part-time employees or
more full-time employees. Management has heard that part-time employees make the job easier
to fill but take longer to train. On the other hand, it is easier to terminate full-time employees.
⊚ true
⊚ false
9) You have been hired by senior management at a major electric vehicle manufacturer to
help them design and implement a balanced scorecard to evaluate the company’s business
performance. In your meeting with management, you recommend to them that to be effective,
balanced scorecards must be customized by companies to fit different market situations,
products, and competitive environments. This is a valid recommendation that you made to
management.
⊚ true
⊚ false
10) Equinox Manufacturing Corporation has decided to adopt total quality management
(TQM) to enhance the global competitiveness of the company. In doing so, training in quality
was only offered to the production employees who worked on the production line. Based on
TQM, this was an effective approach to implementing a quality program.
⊚ true
⊚ false
11) Big data used in evidence-based HR gathers information from many different sources.
⊚ true
⊚ false
, 12) Workers with disabilities can be a source of competitive advantage.
⊚ true
⊚ false
13) When it comes to problem solving, cultural diversity can provide companies with a
competitive advantage.
⊚ true
⊚ false
14) Lean is a new way to envision the work. Projects using lean methodology emphasize only
new skills to improve and do not encourage the use of old skills in new ways.
⊚ true
⊚ false
15) Management at the Pinnacle Corporation sought to develop a work system that aligned
the company’s strategies, structures, and processes with the people and culture in the company.
This is an example of a high-performance work system.
⊚ true
⊚ false
16) As part of updating the HR resources available to employees and managers, Alban
Company creates an intranet of useful materials that include performance evaluation metrics.
This is an example of an HR dashboard.
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
answers the question.
17) Martina Zgonzalez, an HR specialist, is responsible for record keeping, workforce
analytics, social media, intranet and Internet access. This corresponds with the
________blankfunction of human resources.
