Template for Unit 4 Touchstone - Communication at Work Final / Communication at Work Touchstone Plan and Communicate a Time-Based Task Sophia Course (answered)

COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task Student Name: Jacob Olson Date: 9/10/2021 PART 1: CUSTOMER EMAIL STEP 1: Review the scenario and email message from your manager. STEP 2: Write an email message to the customer (no more than two body paragraphs) that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the following email template. CUSTOMER EMAIL TEMPLATE Subject Line Updated Delivery Information Good Morning Renee Colon, I am writing you because it has been brought to my attention that you did not receive your shipment. I would like to apologize to you for this inconvenience. I can assure you that the issue has been addressed and our company is currently working to correct it. I would like to inform you that we will be providing you a full refund of your payment. Our company will be sending you a new expedited shipment, at no additional cost to you. Once everything has been processed, you will receive an email with the confirmation of your refund, as well as an email with the tracking information for your new shipment. We greatly value your business with us, and we hope that the resolution of this matter meets your satisfaction. Please do not hesitate to reach out to me with any additional questions or concerns. Best Regards, Jacob Olson This study source was downloaded by from CourseH on :04:12 GMT -06:00 GRADED A+ STEP 3: Review your message to ensure that: ● It includes information relevant for the customer, including the purpose of the email and how the errors will be addressed. ● It emphasizes important points using style mechanics common in professional writing. ● It uses professional language and tone appropriate for a response to an important customer. PART 2: COMMUNICATE A TIME-BASED TASK STEP 1: Review the scenario and email message from your manager. Also review the to-do items that need to be completed and their deadlines in the chart below. Goal Task Due Date Status Inform customer Email Renee Colon Monday To do Inform relevant departments Contact Accounts Receivable (AR) Monday (end of day) To do Contact Shipping Monday (end of day) To do Refund customer AR issues refund to customer Tuesday To do AR does not charge for replacement Tuesday To do AR send confirmation to customer Tuesday To do Ship replacement package Package is expedited Wednesday To do Tracking info sent to customer Wednesday To do STEP 2: Based on this information, you will need to communicate an internal plan regarding the refund and redelivery of the shipment by drafting a message to your colleagues in the Accounts Receivable and Shipping Departments. Your message should clearly identify who has what task and the time frame for completion. Select an appropriate tool from the following list to communicate this message to your colleagues. Explain why this would be an effective tool for this purpose. This study source was downloaded by from CourseH on :04:12 GMT -06:00 GRADED A+ Tool Options (Select one): ● Chat message (e.g., Slack, Microsoft Teams) ● Email (e.g., Microsoft Outlook) ● Video Message (e.g., Webex, Zoom) ● Text message (e.g., Android of iOS text messaging) ● Voicemail (e.g., Conference phone, cell phones / smartphones, Google Voice) Tool Selected Email Why is this an effective tool for the purpose of the message? An email gives an immediate platform, which can be labelled as urgent, as well as receipt requested to ensure delivery. STEP 3: Use the following template to construct your message. Format it appropriately for the tool you have selected. If you selected a video message or voicemail tool, provide a written transcript of your message below. Your message should be limited to no more than 12 sentences or 200 words. TEAM MESSAGE TEMPLATE Good afternoon Accounts Receivable and Shipping, Please be advised that the shipment for Renee Colon was not received. It is critical that this issue is resolved immediately, because keeping this customer is crucial. Below are instructions as to how this matter will be resolved. Accounts Receivable: No later than Tuesday, September 14, 2021, provide a complete refund and replacement shipment at no additional cost. The customer is to be sent an email with the refund confirmation. Shipping: No later than Wednesday, September 15, 2021, a replacement shipment is to be expedited to the customer. The customer is to be sent an email with the tracking information. Thank you for your time and assistance in this matter, Jacob Olson This study source was downloaded by from CourseH on :04:12 GMT -06:00 GRADED A+ STEP 4: Review your message and make edits to ensure that: ● It clearly identifies who has what to-do item and by what time it needs to be completed. ● It emphasizes important points. ● It uses professional language and tone appropriate for internal communication with coworkers.