WGU C846 Post Assessment fully solved graded A+

WGU C846 Post AssessmentWhat are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, and information security events D) To manage known errors - correct answer To identify fault components To reassess the status of known errors that have not been resolved To manage known errors What is the function of all activities in the service value chain? A) To start with an uncomplicated approach and then carefully add controls, activities, or metrics when they're truly needed B) To transform inputs into outputs C) To increase the likelihood that ITSM initiatives will be successful D) To maintain alignment through a clear set of shared principles and objectives - correct answer To transform inputs into outputs Which of the following are the sources of information analysis for service-level management? Each correct answer represents a complete solution. Choose all that apply. A) Business metrics B) IT asset management C) Operational metrics D) Customer feedback - correct answer Business metrics Operational metrics Customer feedback Which of the following are the customer-service skills required for service-desk personnel? Each correct answer represents a complete solution. Choose all that apply. A) Effective communication B) Emotional intelligence C) Incident analysis and prioritization D) Business liaison - correct answer Effective communication Emotional intelligence Incident analysis and prioritization Select the answer that best completes the following statement. Opportunity and demand trigger activities within the ITIL SVS that lead to: A) a shared culture throughout the organization. B) organizational silos. C) the creation of value. D) organizational agility and resilience. - correct answer the creation of value. Ensuring continual improvement of products, services, and practices across all value chain activities is the key purpose of what value chain activity? A) Deliver and support B) Obtain/build C) Design and transition D) Improve - correct answer Improve What is the definition of an event? A) Any financially valuable component that can contribute to the delivery of an IT product or service B) The external conditions that influence or affect something. C) An unplanned interruption to a service or reduction in the quality of service.